Mass Account Manager (m,w,d)

Wolt - English

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Cologne, North Rhine-Westphalia, Germany First seen 1 week, 4 days ago Last seen 5 hours, 14 minutes ago Arbeitnow

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Job Description

AI Summary

• Manage operational performance and health of a large restaurant partner portfolio at Wolt, using data-driven strategies to reduce churn and improve KPIs • Design and lead initiatives to drive adoption of commercial tools including Promotions, Deals, and Ads across multiple merchant accounts • Requires 3+ years in account management, operations, or growth roles with strong German and English communication skills and experience with CRMs and BI platforms • Work autonomously with cross-functional teams to create scalable processes, mentor junior staff, and improve partner engagement through dashboards and automation • Based in Cologne with competitive salary, Urban Sports Club subsidy, Deutschland Ticket subsidy, modern office amenities, and significant growth opportunities within Wolt's international organization

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Mass Account Management team is at the heart of Wolt's restaurant operations in Germany, supporting a vast and growing portfolio of partners. We are now hiring a Mass Account Management Manager to take ownership of partner success across a high-volume portfolio — improving operational performance, reducing churn, and scaling adoption of our commercial tools.

What you'll be doing

As a Mass Account Manager, you'll take full ownership of a large merchant portfolio and work to elevate its operational performance through strategic, scalable initiatives. You'll use data to identify improvement opportunities, reduce partner churn, and lead the rollout of key levers such as Deals, Promotions, and Ads. This role is ideal for someone who thrives in an analytical environment, enjoys solving challenges at scale, and is passionate about building processes that help both Wolt and our partners grow sustainably.

Day-to-day in this role you'll:

Manage the operational health and performance of a large group of restaurant partners
Monitor and improve KPIs such as availability, active rate, rejection rate, and churn
Design and lead initiatives that drive adoption of Promotions, Deals, and Ads
Work with BI tools and dashboards to automate engagement and identify gaps
Collaborate with cross-functional teams to improve tooling, communication, and outreach
Create scalable solutions and mentor Associates on best practices

Our humble expectations

3+ years in account management, operations, or growth roles
Excellent German and English communication skills
Strong data and process orientation
Experience working with CRMs and BI platforms
Proven ability to take initiative, improve systems, and work autonomously
Bachelor's or Master's in a relevant field

What we offer

Key role in one of Germany's most impactful merchant-facing teams
Ownership of scalable success strategies for thousands of partners
Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Attractive salary package
Cool office in the heart of Cologne
Discount on Wolt orders
Modern work equipment
Various soft drinks, coffee and fruits in the office
Urban Sports Club membership subsidy
Deutschland Ticket subsidy
Weekly all-hands meetings and regular team events
Flexible working hours policy + 30 days of paid vacation

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team, interviews with the hiring manager, and a final practical case round.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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Job Information

Company:
Wolt - English
Location:
Cologne, North Rhine-Westphalia, Germany
Job Type:
Internship
Experience Level:
Mid
Source:
Arbeitnow
Status:
Active

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70 /100

Likely Active (70)

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