Principal Associate, Workplace Site Operations, Global Workplace Services

Principal Associate, Workplace Site Operations, Global Workplace Services At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success.

Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties.

We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine!

That’s why our team is looking to add a Principal Associate, Workplace Site Operations Lead. As a Workplace Site Ops Lead, you’ll manage the day-to-day relationships with our internal customers and lines of business, and engage with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. You will also help partner on the execution of security strategies that will improve operational effectiveness and ensure the safety of Capital One employees and customers within the community.

The ideal candidate should: Provide timely communications to the appropriate audience via the optimal channel and comfortable addressing/addressing to senior leaders and teams Understand customer needs and requests customer feedback to build solutions that "meet customers where they are” Be autonomous in role and take accountability for work product. Manage information with appropriate discretion Be comfortable with ambiguity/working in white space Use multiple sources to ground information. Follow best practices to reach desired outcomes Ground severity of issues based on level/type of impact and recommends optimal solutions based on pros/cons Look for opportunities to help others be successful, recognize others and support a highly-effective team and values-based culture Assess the level of effort required to deliver results, and manage their own and their team’s bandwidth to avoid compromising quality of results Provide lift to the team/manager by taking on extra work when needed.

Tap into others' experiences/expertise to achieve stronger team results Key Responsibilities: Operational Excellence Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing, AV and print/mail services Understand service provider scope of work and KPIs to monitor and report on vendor performance Identify, recommend/document and implement ways to drive optimal utilization of the facilities Promote operational excellence in customer service and a seamless user experience across providers Empower service providers to be innovative and deliver transformational ideas/results Maintain landlord relationships and engage with landlords facilities team as required Strategy & Relationship Management Partner with cross-functional teams at all levels and serve as a trusted real estate expert internally and externally Deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices Role model a positive work environment through engagement and team building activities Project Oversight Contribute to the development of the annual CapEx and Opex budgets Partner with other GWS teams to create solutions and/or solve problems in a proactive manner When roadblocks arise, identifies work around to keep project progress Recommend opportunities for cost savings efficiency improvements Risk Mitigation Assist in managing safety and security issues stemming from incident reports Partner with business continuity teams to ensure all facilities are prepared before and after an emergency situation Basic Qualifications: At least 2 years of experience in Facilities Management or Relationship Management At least 2 years of experience managing facilities for multiple locations Preferred Qualifications: Bachelor’s Degree or Military Experience 2+ years of experience in Project Management, People Management or Supplier Management 2+ years of experience with G Suite tools At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $108,900 - $124,300 for Pr Assoc, Workplace Services Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website .

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).