Product Operations Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Product Operations team supports Stripe’s mission (to ‘Increase the GDP of the Internet’) by enabling efficient, user-centered product development at scale. We create, manage, and implement central programs across Stripe that optimize Product development and delivery.

The team drives critical, cross-functional initiatives and delivers strategic analyses, such as:

• Defining launch processes and policy
• Planning and alignment across Product, Go-to-Market, and Systems / Operations teams
• Leading commercial execution for priority product launches
• Aggregating user feedback

We are a team-oriented group that collaborates closely with each other and our cross-functional stakeholders. Together, we identify opportunities to design and scale repeatable processes, and we bring clarity and insight to address ambiguous and complex problems at the intersection of go-to-market and product.

What you’ll do

Responsibilities

• Create systems to capture, prioritize and track user requirements
• Design and run complex processes across Product and operational teams
• Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies)
• Facilitate project/program retrospectives and then implement the changes needed
• Build with a mindset of scale and flexibility for all internal and external stakeholders
• Partner with other teams to help them execute on important strategic initiatives or drive operational scale and efficiency
• Build and communicate relevant operational metrics to leadership and partnering teams

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience in product management/strategy, business operations, management consulting or a related discipline
• Previous experiencing working cross functionally with product and technical teams
• Must have advanced level of proficiency with Google Sheets and Google Slides
• Experience working with and translating SQL and working with dashboards
• Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a GTM org and/or Sales-oriented environment
• Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to C-Suite
• A strong track record of delivering complex initiatives end-to-end with multiple stakeholders in a changing, ambiguous environment
• The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
• Enthusiastic “roll up your sleeves” mentality

Preferred qualifications

• Prior experience with payments, fintech, and/or high-growth technology companies