Technical Account Manager

Marqeta

🔍 Observed

$129K - $161K USD

Toronto, Canada First seen 3 weeks ago Last seen 1 hour, 6 minutes ago Greenhouse

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Job Description

AI Summary

• Serve as primary technical contact for large strategic customers post-implementation, managing their technical needs, escalations, and ongoing platform optimization. • Collaborate with cross-functional teams to resolve complex issues, conduct business reviews, and identify growth opportunities to enhance customer satisfaction and retention. • Requires 7+ years of customer-facing technical experience (TAM, Solutions Engineering, or Technical Consulting) in high-tech or fintech with strong API, cloud, and integration knowledge. • Provide feedback to Product and Engineering teams on customer needs, develop training materials, and maintain deep technical knowledge of Marqeta's platform. • Remote role based anywhere in Ontario, Canada with flexible work arrangement; this is a new position not replacing an existing vacancy.

We are seeking a highly skilled and customer-focused Technical Account Manager to join our team. In this role, you will be dedicated to supporting our large and strategic customer’s post-implementation, ensuring that their technical needs are met with exceptional service and proactive solutions. You will collaborate closely with cross-functional teams to resolve complex issues, optimize system performance, and provide ongoing technical guidance to ensure customer satisfaction and success. Your leadership will be instrumental in enhancing the overall customer experience, fostering long-term partnerships, and driving value through our technology platform.

The ideal candidate will be a seasoned technical leader with a strong background in post-implementation customer support and account management. You are a proactive problem-solver, with excellent communication and leadership skills. You thrive in complex, fast-paced environments and are committed to driving customer success by delivering tailored, effective solutions. You have a deep understanding of technical platforms and a passion for helping customers maximize the value of their investments.

We work Flexible First. This role can be performed remotely anywhere within Ontario, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You’ll Have

Serve as the primary contact for large customers, addressing their post-implementation technical needs.
Collaborate with cross-functional teams to resolve issues and optimize platform performance.
Proactively identify and address customer growth opportunities and concerns to enhance satisfaction and retention.
Conduct regular customer business reviews along with Account Manager to provide insights on platform performance and best practices.
Manage escalations, ensuring timely and effective resolution of complex technical issues.
Maintain deep technical knowledge of Marqeta’s platform and customer environments.
Provide feedback to Product and Engineering teams on customer needs and product enhancements.
Develop and maintain internal documentation and training materials to support customers and teams.

Who You Are

7+ years customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity.
Strong technical background with a deep understanding of APIs, cloud platforms, and software integrations.
Proven experience managing large, enterprise-level customers and delivering exceptional post-implementation support.
Excellent problem-solving skills with the ability to navigate complex technical challenges and drive solutions.
Strong interpersonal and communication skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.
Experience working with cross-functional teams, including Product, Engineering, and Customer Success.
Strong project management and organizational skills, with the ability to prioritize and manage multiple customer accounts simultaneously.
Familiarity with SaaS or FinTech platforms is a plus.

Nice-To-Haves

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
Experience working in a financial services or payments-related environment.
Strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
Knowledge of Marqeta's platform or similar payment technology solutions.
Ability to work in a fast-paced, ever-changing environment and adapt to new challenges and opportunities.

Typical Process

Application Submission
Recruiter phone call
Hiring manager video call
Take Home Assignment
Virtual “Onsite” consisting of 3-4, 45 min calls
Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.

The new-hire OTE range for this position, reflected in CAD, is: $129,000 - 161,000.

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

Multiple health insurance options
Flexible vacation time
Retirement savings program with company contribution
Equity in a publicly-traded company
Monthly stipend to support our remote work model
Annual “development dollars” to support our people growth and development
Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

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Job Information

Company:
Marqeta
Location:
Toronto, Canada
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

Activity Score

65 /100

Likely Active (65)

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