Associate, Knowledge Management Optimization

Hi, we're Oscar. We're hiring an Associate, Knowledge Management Optimization to join our Knowledge Management team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will be responsible for working cross functionally with business and technical Oscar stakeholders and representing the needs and interests of the department in company wide strategic initiatives and in solving business problems related to internal processes with a key focus on the knowledge management program. You will lead the design, optimization, and implementation of processes and improvements to operations to support achieving organizational goals. This requires collecting and documenting business requirements, building and managing project plans, documenting key project decisions, managing project governance, applying frameworks, analyzing data, and developing and communicating risk mitigation strategies across disparate initiatives and stakeholders at the same time.

You will report into the Associate Director, MPSO - Optimization.

Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $84,240 - $101,565 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Lead the end-to-end management of cross-functional implementations and projects. This includes creating project plans, engaging stakeholders, and managing cross-functional relationships to drive collaboration. Additionally, it involves mitigating edge cases and ensuring completion.
• Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
• Mentor team members and promotes colleagues' growth and professional development
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• A bachelor's degree or 3+ years commensurate experience
• 3 + experience with knowledge management, content management systems, and collaboration tools with demonstrated ability to implement new features and troubleshoot system functionality.
• 3+ years of work experience in operations, health insurance, or data analysis
• 2+ years of experience with end-to-end project management
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures

Bonus points:

• Bachelor's degree in Engineering, Business Administration, or other related field
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
• Experience in Java, HTML, or similar coding languages used to structure web pages and content
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints