Manager, Client Solutions

Hi, we're Oscar. We're hiring a Manager, Client Solutions to join our Plus Oscar team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

As a Manager, Client Solutions you'll be a member of Plus Oscar’s Campaign Builder team and responsible for translating client needs and requests into campaign designs for key operational teams to execute. Campaign Builder is an engagement and automation platform that enables scalable, personalized interventions and automates workflows to drive growth and retention, improve patient/member outcomes, and optimize admin operations. Built for non-technical users, payors and providers can use the tool to build omni-channel “campaigns” that deliver interventions with multiple touch points over time to drive behavior change. The work is equal parts client engagement and project management, and a core value creation driver for +Oscar clients and internal teams. You will be a core driver of increasing consulting services revenue and bringing deeper partnership structure to existing clients.

You will report into the Director, Plus Oscar.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $111,780.00 - $146,711.25 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Be a key externally facing part of the +Oscar organization, and be able to interface with clinical, marketing, and operational stakeholders at clients teams to bring campaign solutions to their challenges.
• Work closely with Associate Director of Solutions Design and Technical team to project manage campaigns to be delivered in a timely manner.
• Own client engagement by expanding our footprint with broader stakeholders.
• Expand +O’s footprint within the organization to identify other campaigns to execute on.
• Partner with leadership to consult, recommend and upsell other +Oscar products to clients.
• Aggregate and synthesize client insights and feedback, campaign design and results to help influence Product roadmap.
• Own Quarterly Business Reviews and Translating Performance back to the client, working closely with the technical and data team with review Solutions Design team members.
• Execute +Oscar consulting services as it relates to workflow consulting, campaign ideation, and strategy.
• Design data specs and partner with client and internal teams to ensure data pipelines are optimized for client specific use case.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements:

• Bachelor's Degree & 3+ years of work experience in a cross-functional role in healthcare (technology ideally).
• 2+ years of experience partnering directly with clients and translating client requirements to business/technical requirements.
• 2+ years of working with challenges of payors and providers.

Bonus points:

• Experience managing work independently and working cross-functionally.
• Strong familiarity with technical concepts and experience working side-by-side with engineers to explain software requirements to a non-technical audience.
• Experience building strong partnerships with counterparts in other functions and contributing to cross-functional initiatives in a collaborative manner.
• Clear and effective communicator both verbal and written.
• Ability to prioritize based on the needs and strategy of the team.