Manager, Member Experience Strategy

Oscar Health

🔍 Observed

$118K - $154K USD

New York, New York, United States First seen 3 weeks, 1 day ago Last seen 2 hours, 2 minutes ago Greenhouse

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Job Description

AI Summary

• Leads cross-functional projects to improve member experience at a health insurance company, managing implementation timelines, stakeholder relationships, and successful project completion • Requires 4+ years in business operations/strategy/consulting and 3+ years delivering projects, plus SQL skills and ability to use data-driven analysis to improve programs • Base salary $117,576-$154,318 annually with performance bonuses, unlimited vacation, and employee benefits • Hybrid role in NYC office requiring 3 days/week on-site (Thursdays mandatory) with responsibilities for performance metrics, departmental reporting, and potential team mentorship • Bonus qualifications include healthcare industry experience, Master's Degree, and experience in fast-paced operations environments

Hi, we're Oscar. We're hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will be responsible for working cross-functionally with Oscar stakeholders to identify and action on opportunities to improve the member experience. You will apply strategic thinking and data-driven analysis while leveraging natural curiosity and relationship-building skills to drive impactful outcomes.

You will report into the Associate Director, Member Strategic Initiatives.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $117,576 - $154,318 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities:

Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies.
Monitor and report out on key implementation, project, and departmental metrics.
Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communication, and program strategies for successful change management and risk mitigation initiatives.
May oversee team members directly and mentor team members and promotes colleagues' growth and professional development.
Compliance with all applicable laws and regulations
Other duties as assigned

Requirements:

4+ years of experience in business operations, strategy, or consulting
3+ years of experience in delivering projects / programs
1+ years of experience working in SQL
Experience using data and metrics to drive improvements in programs
Experience executing enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support

Bonus points:

Experience / background in a fast-paced operations environment
Master's Degree
Healthcare experience (health insurance, provider, or healthcare consulting)

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

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Job Information

Company:
Oscar Health
Location:
New York, New York, United States
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

Activity Score

65 /100

Likely Active (65)

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