Email Marketing Operations

Figma

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San Francisco, CA • New York, NY • United States First seen 3 weeks ago Last seen 14 minutes ago Greenhouse

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Job Description

AI Summary

• Own end-to-end email production workflow including global calendar management, intake processes, and cross-team coordination for Figma's community communications • Manage external production agencies and vendors while setting quality standards, SLAs, and documentation processes for email briefs, delivery, and QA • Build scalability and structure through process improvement, AI/automation evaluation, and regular reporting on email campaign impact across the organization • Require 3–5+ years in email operations, marketing operations, or lifecycle marketing with proficiency in project management tools (Asana, Monday.com, Jira) and email platforms (Braze, Iterable, Customer.io) • Full-time role based in a US hub or remote within the United States, working on a mission to make design accessible at a rapidly growing company

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

At Figma, great communication plays a big part in how we bring our community along with us. We’re looking for someone to help us run an effective, thoughtful, and scalable global email program.

In this role, you’ll own our end-to-end email production workflow: building visibility across our global email calendar, partnering closely with teammates across Marketing, and keeping our processes running smoothly. You’ll also manage our external production agency and help shape how we use AI to move faster and smarter. If you love bringing structure to complexity, collaborating across teams, and improving systems over time, this role is for you.

Email is one of the main ways we communicate with our community at scale.You’ll help us deliver messages that feel thoughtful, relevant, and timely. You’ll be the connective partner who brings visibility, consistency, and craft to our email program—while helping us evolve how we work with AI and automation. Your work will make it easier for teams across Figma to stay aligned and move quickly, all while delivering a best-in-class experience to our users.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

Build and maintain a clear, reliable view of our global email calendar across lifecycle programs, product updates, campaigns, and more
Run intake and prioritization processes to help teams plan work, avoid conflicts, and make smarter decisions about timing and audiences
Create clarity and alignment across teams through documentation and processes, especially as our email volume and audience grow
Act as the main point of contact for our email production agency and external vendors, ensuring high-quality work, consistent SLAs, and smooth collaboration
Set standards for how requests are briefed, assets are delivered, QA is performed, and work moves from idea to send
Evaluate where we can use AI and automation to streamline how we produce, review, and schedule emails
Help project manage large cross-functional initiatives and and drive how we report on email campaign impact on a regular cadence to our partners

We’d love to hear from you if you have:

3–5+ years in email operations, marketing operations, lifecycle marketing, or similar roles where production and process are core to the work
Experience with project management tools like Asana, Monday.com, Jira and ESPs such as Braze, Iterable, Customer.io, or similar
Strong organizational and project management skills—you enjoy bringing clarity and order to fast-moving, cross-functional work
Comfortable navigating data, project tools, and workflow systems
Experience using AI tools to streamline manual work or build new workflows

While it’s not required, it’s an added plus if you also have:

Experience managing vendors or production agencies
Basic email HTML/CSS knowledge to support QA
Experience working on global email programs or across multiple regions
Familiarity with lifecycle strategy, segmentation, personalization, or experimentation

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$105,000—$245,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

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Job Information

Company:
Figma
Location:
San Francisco, CA • New York, NY • United States
Job Type:
Full-Time
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

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