Customer Support Specialist

Who are we? ⚙️
HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.

But growth at HubSpot isn’t just about our customers - it’s about our people, too. We’re building a company where growth-minded individuals can do their best work, develop their skills, and build rewarding careers. In Singapore, our office is located in the CBD, but you choose the work style that suits you best: remote (in Singapore), flex, or in-office.

What’s the role? 🧩
As a Customer Support Specialist at HubSpot, you’ll be at the heart of helping businesses grow better. You’ll handle inbound customer inquiries across all product lines and channels - guiding them, solving challenges, and helping them get the most out of HubSpot’s tools.

This is more than support - it’s about delivering a human-centered, consultative experience that empowers customers, removes roadblocks, and helps them achieve their business goals. Whether you’re passionate about technology, curious about business growth, or eager to build a career in customer experience, this role offers you the opportunity to learn, grow, and make an impact every single day.

In this role, you will:

• Communicate with customers via primarily live chat, phone and email to resolve issues with empathy and efficiency, adapting to changing volumes of inquiries. 💻📞💬
• Apply structured troubleshooting to test, recreate, and investigate technical queries, helping customers get back on track quickly. 🛠️
• Identify and diagnose software issues, while also providing feedback that shapes a better product experience. 💡
• Leverage internal resources and continuous learning to stay ahead of product updates in a fast-moving industry. 🧠
• Use your business acumen in customer interactions - identifying opportunities for growth and connecting customers with Sales when relevant.
• Deliver tailored solutions that not only fix immediate issues but also help customers maximize long-term value with HubSpot.
• Collaborate cross-functionally with teams like Customer Success and Product to support retention and customer growth. 🤝
• Be a trusted advisor and role model by showcasing HubSpot’s HEART values in every customer interaction. ✅

We’re looking for people who:

• Are fluent in English. 💬
• Have a growth mindset 🌱- motivated to learn, adapt, and develop a career in customer support and technology.
• Are curious problem-solvers with strong communication skills, able to balance technical troubleshooting with business insight. 🤔
• Are performance-oriented, consistently delivering high-quality service to a wide variety of customers.
• Thrive in a dynamic, collaborative environment and are comfortable with change, ambiguity, and autonomy. 🧑‍🤝‍🧑
• Are eager to receive coaching and feedback, seeing it as a pathway to growth.
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support. 📖
• Have interest in building technical knowledge & acquiring in-depth knowledge about our product and related technical concepts. ⚙️
• Embody our HEART values and contribute positively to HubSpot’s culture.
• Working hours: 8:00 am – 5:00 pm Singapore time. (Overtime and holiday shifts are optional; shifts may adjust based on business needs.)

What you’ll gain (Benefits):

✨ We want you to thrive both personally and professionally:

• Choice of Remote, Office, or Flex work style. 💻🏠🏢
• Structured new hire training & onboarding. 🎓
• Employee Stock Purchase Plan.
• Education allowance up to USD $5,000 annually.
• Private health insurance allowance. 🏥
• Free eBooks library & continuous learning support.
• Annual fitness reimbursement.
• Five-year sabbatical – a paid 4-week leave to recharge! 🏖️
• Generous caregiver leave (16 weeks primary, 6 weeks secondary). 👨‍👩‍👧‍👦

Why HubSpot? 🧡 📈
HubSpot is powered by people with a shared passion for growth - for our customers, our company, and ourselves. Our HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent) guide how we work and how we support each other.

Joining our Support team means you’ll be part of a culture that values curiosity, ownership, and continuous improvement. If you’re eager to learn, excited to solve problems, and want to build a career in a field that blends technology, business, and customer impact, we’d love to hear from you.