Lead Services Consultant

HubSpot

🔍 Observed

$4K - $6K USD

Remote - Australia First seen 3 weeks ago Last seen 2 hours, 8 minutes ago Greenhouse

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Job Description

AI Summary

• Guide prospects and customers through implementation strategy and service planning to ensure successful deployment of HubSpot software for complex, upmarket clients with advanced requirements. • Diagnose customer needs, create customized implementation plans, recommend solutions partners, and present strategies to executive teams to drive purchase decisions and long-term success. • Require deep SaaS implementation expertise (CRM, ERP), strong business and technical acumen including APIs and integrations, excellent communication skills, and ability to drive organizational change. • Build relationships with Solutions Partners to enhance recommendation quality, support partner development, and improve accreditation effectiveness across HubSpot's enterprise practice. • Enjoy flexible work arrangements (home, hybrid, or office), stock options, world-class training and onboarding, and up to $5,000 annual education allowance.

As a Lead Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot. HubSpot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer’s business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business, and technical acumen, and the desire to help build up HubSpot’s growing enterprise team.

In this role, you’ll get to:

Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers, to lead the customer to long term success with HubSpot:
- Diagnose customer need based on business objectives and technical requirements
Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs
Work directly with the customer or partner to define resource needs
Establish clear milestones, project plans, and timelines for execution
Present plans to the customer's Executive team
Influence customer purchase decisions by driving urgency and certainty in recommended solutions
Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers.
Build relationships with accredited Solutions Partners to:
- Enhance quality of recommendations
- Contribute to partner development by providing feedback directly and through PDMs
- Enhance effectiveness of partner accreditations
Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects

We are looking for people who:

Have a customer first mindset and a consultative approach to problem solving
Have deep implementation/ onboarding expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
Have experience helping customers drive organizational change
Have experience driving value conversations to executive teams
Have excellent oral and written communication skills
Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision
Have a strategic mindset and can help customers with their long-term planning, recommending additional HubSpot products and services that will help them grow
Are very detailed-oriented and have strong project management skills
Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy

What are the benefits?

You can choose to work from Home, Hybrid or Office
Stock units - so that you can share in HubSpot’s future success
World class new hire training and onboarding
An education allowance up to USD$5,000 per annum
Flexible Time Off Policy + a week of rest!
Private health insurance allowance
Paid 4 week sabbatical after 5 years with HubSpot
Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
Check out the HubSpot Website to see all our wonderful Benefits

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

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Job Information

Company:
HubSpot
Location:
Remote - Australia
Job Type:
Full-Time
Work Location:
Remote
Experience Level:
Mid
Source:
Greenhouse
Status:
Active

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65 /100

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