Senior Customer Success Manager - ANZ Corporate

HubSpot

🔍 Observed

$4K - $6K USD

Flex - Sydney, Australia First seen 3 weeks ago Last seen 3 hours, 51 minutes ago Greenhouse

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Job Description

AI Summary

• Manage a portfolio of ~130 corporate customers as primary point of contact, driving growth, ROI maximization, and retention while balancing strategic relationships with scalable engagement • Build executive-level relationships and act as trusted strategic advisor, leading high-impact strategy conversations and co-creating roadmaps that demonstrate measurable HubSpot adoption • Own expansion opportunities and customer health management using AI-native tools, proactively identifying risks and growth prospects while partnering with internal sales and product teams • Mentor colleagues, drive process improvements, and establish best practices across the customer success organization using data and predictive insights • Remote-flexible role based in ANZ (Australia) with HubSpot's HEART values culture emphasizing customer focus, boldness, and continuous learning

Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however this role is open to remote workers based anywhere in Australia.

What’s the role?

We are seeking a Senior Customer Success Manager (CSM) to join our ANZ Corporate Team. As a Senior CSM, you will manage a portfolio of approximately 130 corporate customers. You will be critical in ensuring their growth, maximising ROI from HubSpot products, and driving high engagement and retention - balancing deep, strategic relationships with top-priority customers and scalable engagement across your broader book.

You will need to expertly prioritise your efforts, identifying and doubling down on high-impact opportunities while efficiently engaging all customers in your portfolio. You’ll mentor colleagues and continually push for process improvement and customer experience innovation.

What will I do?

Primary Ownership & Portfolio Accountability: Own a portfolio of complex corporate customers as the primary point of contact, accountable for growth, value realisation, and long-term retention.
Strategic Relationship Management: Build and maintain executive-level relationships across customer organisations, acting as a trusted strategic advisor.
Customer Strategy & Value Delivery: Lead high-impact strategy conversations to define success outcomes and co-create roadmaps that drive measurable ROI and deep HubSpot adoption.
Expansion & Growth Ownership: Identify, develop, and convert expansion opportunities in partnership with customers and internal sales teams.
Customer Health & Risk Management: Proactively monitor customer health using AI-native tools and Success Excellence Metrics to mitigate risk, strengthen renewals, and uncover growth opportunities.
Cross-Functional Collaboration: Partner with HubSpot leadership, Sales, Product, and Contract Management to ensure seamless renewals and accurate forecasting.
Mentorship & Best Practice Leadership: Coach teammates, contribute to shared resources, and help define best practices that scale customer success across the corporate segment.
Continuous Improvement & Scale: Leverage AI, data, and predictive insights to increase consulting impact and efficiency, sharing learnings across the CS organisation.
Culture & Values Leadership: Embody HubSpot’s HEART values by solving for the customer, being bold, learning fast, and moving forward together.

Who are you?

Executive-Level Communicator: Confident influencing and presenting to senior and executive stakeholders, clearly articulating strategy, outcomes, and ROI both verbally and in writing.
Commercially Sharp: Strong commercial acumen with the ability to connect HubSpot’s solutions to customer outcomes and measurable business impact.
Data-Driven Operator: Skilled in using data, AI-native tools, and predictive insights to manage customer health, mitigate risk, and prioritise engagement at scale.
Technically Curious & Adaptable: Comfortable adopting new technologies quickly, with experience using SaaS and marketing automation platforms (HubSpot or similar) to drive customer success.
Highly Organised & Impact-Focused: Exceptionally organised, proactive, and detail-oriented, able to prioritise effectively across a large and diverse portfolio.
Mentor & Continuous Improver: Demonstrated passion for continuous learning, coaching others, and improving processes to raise the bar for the broader CS organisation.
Thrives in Change: Self-motivated and comfortable operating in a fast-paced, AI-enabled, and remote-first environment.

What are the benefits?

HubSpot Stock units
Hybrid work environment - You can choose to work from Home, Office or Flex!
Structured new hire training and onboarding
An education allowance up to USD$5,000 per annum
Flexible Time Off Policy + a week of rest!
Private health insurance allowance & annual fitness reimbursement
Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks

Check out the HubSpot Website to see all our wonderful Benefits

HubSpot’s culture is driven by a shared passion for our mission and metrics. It’s a culture of amazing, growth-minded people who solve for the customer, embrace boldness and adaptability, and thrive on alignment and collaboration.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

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Job Information

Company:
HubSpot
Location:
Flex - Sydney, Australia
Job Type:
Full-Time
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

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