Staff Software Engineer, Marketing Technology

Gusto

🔍 Observed

$225K - $275K USD

Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote First seen 3 weeks ago Last seen 5 hours, 21 minutes ago Greenhouse

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Job Description

AI Summary

• Design and build frontend-focused full-stack systems for Gusto's MarTech platform, transforming their Headless CMS into an AI-driven personalization engine that connects customer data with communication channels • Drive architectural improvements that integrate AI capabilities with the CDP and orchestration engine to create adaptive, personalized user journeys at scale • Architect high-performance web platforms with optimized caching strategies, integrations with MarTech tools (Segment, Braze), and real-time personalization capabilities • Requires strong full-stack engineering expertise with frontend focus, experience building scalable systems, and passion for AI-native product architecture and observability • Based in Denver, San Francisco, or New York; join a team working on next-generation growth infrastructure supporting over 400,000 small businesses

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role

As a Staff Software Engineer on the Marketing Technology team, you will drive key architectural improvements to Gusto's MarTech stack as we transition to an AI-native company. This is a frontend-focused, full stack role where you will design and build foundational web platform capabilities that connect our customer data with our communication channels within your product area

Your work will focus on transforming our Headless CMS from a content repository into an AI-driven personalization engine, architecting the high-performance frontend systems that can reason about customer data, predict user intent, and serve the most relevant experience. You will design how these platforms intelligently integrate with our central CDP and multi-channel Orchestration engine, turning backend insights into adaptive, personalized user journeys.

You’ll operate at the intersection of marketing systems, AI capabilities, and platform evolution. If you are passionate about building highly reliable, frontend-focused systems that can reason, predict, and personalize to unlock Gusto’s next phase of sustainable growth, we would love to have you join our team.

About the Team

The Marketing Technology (MarTech) team is building the next generation of infrastructure that powers customer acquisition and engagement funnels.

Our mission is to move beyond deterministic user journeys and build intelligent growth systems. We’re building a world-class technology platform designed to understand customer intent, tailor experiences in real-time, and continuously improve through data and feedback. This means shifting from static tools to an adaptive platform that ensures a seamless, personalized, and performant experience for prospects and customers.

We prioritize quality, observability, and uptime because these intelligent systems are fundamental to Gusto's growth and brand. We partner closely with Marketing, Sales, Growth R&D, and Operations to build and connect the AI-powered tools they use every day.

Here’s what you’ll do day-to-day:

Architect and evolve our customer-facing web platforms not just for performance and scale, but for AI-driven personalization and intelligent experimentation.
Build and maintain integrations with our MarTech stack (Segment, Braze, etc.) to create feedback loops for AI models and enable model-driven actions.
Implement and optimize caching strategies across our delivery stack (CDN, edge).
Write high-quality, well-tested frontend code leveraging AI-powered tools and techniques to accelerate development, improve test generation, and ensure code reliability.
Support, mentor, and up-level fellow engineers on the team, helping to establish best practices for AI-native design patterns.
Partner cross-functionally with Marketing and Sales to translate business needs into technical solutions.
Contribute to the technical roadmap for your area of the MarTech platform, ensuring your work aligns with Gusto's transition to an AI-native company and team goals

Here’s what we're looking for:

8+ years of experience building web systems with modern frontend technologies, including experience with headless CMS architectures
Experience applying AI tools to accelerate frontend development, improve code quality, and build intelligent user experiences. Familiar with AI-driven personalization patterns and willing to experiment with AI techniques.
Experience building modern frontend applications with technologies such as React, Typescript, and Next.js.
Experience with web performance, CDNs, and advanced caching strategies.
Experience integrating with MarTech systems (e.g., CDPs, CRMs, orchestration tools).
A systems thinker with excellent written communication and collaboration skills.
Ability to act as a thought partner for both technical (Engineering, AI/Data) and business (Marketing, Sales) teams.
A balance of pragmatic execution for immediate business needs and long-term architectural thinking to build a scalable, intelligent platform.
Nice to have:
- Hands-on experience designing or implementing product experiences incorporating ML/AI, such as AI-driven personalization engines, recommendation systems, or predictive intent models.
- Experience with generative AI or LLMs, particularly in applications related to content personalization (for a CMS) or building intelligent customer-facing agents.
- Familiarity with building the frontend components of data feedback loops used for retraining or fine-tuning AI models.

Compensation

Our cash compensation amount for this role is targeted at $225,000 - $275,000 for San Francisco, New York, and Seattle, $205,000- $255,000 in Los Angeles, $185,000 - $235,000 in Denver, and $200,000 - $250,000 CAD for Toronto, Canada. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

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Job Information

Company:
Gusto
Location:
Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote
Work Location:
Remote
Experience Level:
Executive
Source:
Greenhouse
Status:
Active

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