Entry Level Medical Receptionist-500 Dollar Sign-On Bonus

Position Purpose: At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together. Medical Receptionists play a critical role in supporting patient outcomes by ensuring care plan compliance, appointment readiness, procedure and imaging preparation, insurance awareness, and accurate communication across all service lines.

Supervision Received: • Front Desk Supervisor & Hub Manager Summary of Duties: The Medical Receptionist manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey. Responsibilities include intake, insurance verification awareness, pre-authorization tracking, compliance calls, MRI safety clearance, procedure readiness, payment collection, documentation accuracy, and collaboration with clinical and administrative teams to maintain smooth patient flow and strong patient outcomes. Duties & Essential Functions: · Greet patients warmly and provide an exceptional, patient-first experience.

• Manage check-in and check-out processes accurately and efficiently. · Collect and verify all necessary patient forms, documentation, and referrals. · Maintain lobby organization, cleanliness, and a welcoming environment.
• Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy. Insurance, Billing, and Pre-Authorization Support · Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows. · Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
• Collect payments at check-in or check-out according to company procedures. · Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage. · Identify when services require pre-authorization based on insurance guidelines.
• Monitor and follow up on pre-authorizations to ensure readiness for imaging or procedures. · Escalate authorization or eligibility concerns to reduce delays in care or prevent billing denials. Multi-Service Scheduling & Care Plan Fulfillment · Schedule, confirm, and manage appointments across chiropractic, medical, MRI/imaging, injections, procedures, and follow-up services.
• Ensure all patients are fully scheduled throughout their plan of care. · Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits. · Maximize schedule productivity and fill rates across multiple service lines.
• Ensure proper fulfillment of provider-directed orders. · Provide patients with clear preparation guidance and restrictions based on their orders. · Coordinate with imaging and medical teams to address readiness or scheduling issues.

Compliance, Production, and Outcome Support · Support patient compliance through consistent communication and proactive follow-up. · Monitor show rates, production metrics, and compliance trends. · Reinforce care plan understanding to support patient engagement.

• Collaborate with leadership to reduce cancellations and improve retention. Clinic Culture Expectations · Demonstrate Conscious Leadership—empathy, curiosity, and accountability. · Exhibit reliability, ownership, and strong follow-through.
• Communicate clearly and compassionately with patients and team members. · Contribute positively to a unified, patient-first clinic culture. · Demonstrate flexibility, teamwork, and solution-oriented communication.

Skills & Expectations · Excellent customer service and interpersonal communication. · Strong organizational skills and ability to multitask. · High accuracy in scheduling, documentation, and insurance data collection.

• Adaptability to evolving workflows and clinic needs. Experience Requirements Preferred: · 1–2 years experience in medical front office or multi-service healthcare settings. · Experience with MRI safety screening or medical procedure preparation.
• Familiarity with insurance verification and pre-authorization processes. We will train service-minded candidates with strong communication skills, accuracy, and a patient-first mindset.