Technical Program Manager, Commerce Systems

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Commerce Systems organization is responsible for the systems and processes that monetize all Stripe products. The TPM team that supports the Commerce Systems organization has deep technical expertise in software infrastructure, and excels at driving ambiguous, cross-functional programs to completion.

What you’ll do

As a Technical Program Manager in the Commerce Systems organization, you will play a key role within engineering and drive programs that span across Stripe, helping stakeholders across the company deliver ambitious monetization outcomes. You will be responsible for the successful definition, cross-functional strategy, planning and execution of large-scale technical programs that help to solve complex problems and enable products and infrastructure at scale.  The ideal candidate will deliver exceptional results through building and implementing solutions that scale while protecting our users and serving the business. 

Responsibilities

• Working with teams across the organization to understand pain points in their Commerce Systems usage to find common ideas and work to create solutions which span multiple domains
• Define and produce high quality written proposals, communications and documentation.
• Execute on technical programs that require deep systems and engineering level knowledge.
• Partner with Engineering Managers, Product Managers and other Technical Program Managers to define, scope and drive large programs to conclusion.
• Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs.
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria.
• Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed.
• Help influence peers / stakeholders and build consensus while dealing with ambiguity
• Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level.
• Create widely circulated plans, driving consistency, clarity and building alignment across teams.
• Operationalize and execute critical cross functional programs spanning multiple engineering organizations for Core Infrastructure (Compute, Networking, Database, Services)

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of software engineering, systems engineering and/or technical program management experience.
• Experience in core infrastructure such as database, cloud compute, networking, and services.
• Understand distributed systems.
• Understand Service Oriented Architecture (SOA).
• Excellent analytical skills; you digest complex information, can distill it and make recommendations and proposals.
• You have a track record of providing program management during all phases of software development from kick-off to launch, demonstrating critical thinking, challenging the norms and thought leadership.
• You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization. 
• You can drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals and best practices.
• Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.

Preferred Qualifications

• Knowledge in software architecture, systems design and service oriented architecture
• Background in technical program management, in software infrastructure
• Understanding of cloud infrastructure in compute, networking, databases, service frameworks is a bonus.
• SQL scripting is a big plus