Senior Software Engineer - Support Platform

Cloudflare

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Hybrid First seen 1 week, 4 days ago Last seen 8 hours, 38 minutes ago Greenhouse

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Job Description

AI Summary

• Lead architectural design and strategic integration of backend systems supporting Cloudflare's global support infrastructure, with responsibility for system health and cross-functional challenges. • Requires extensive backend engineering experience in Go or Python, with proven expertise in architecting distributed systems and complex API ecosystems. • Mentor engineers, establish best practices for testing and deployment, and bridge frontend-backend architectures to drive technical excellence across the team. • Partner with Product, Design, and Support Operations leadership to define long-term technical roadmap and vision for support tooling. • Based in Lisbon, Portugal or London, United Kingdom; role emphasizes collaborative leadership, ownership, and strategic problem-solving in a diverse, innovative company culture.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Lisbon, Portugal or London, United Kingdom

Role Summary

As a Software Engineer on the Support Platform team, you will lead the architectural design and strategic integration of the backend systems that underpin Cloudflare’s global support infrastructure. You will partner with leadership across Product, Design, and Support Operations to define a long-term technical roadmap while mentoring fellow engineers to foster a culture of technical excellence. We are seeking a collaborative leader who takes deep ownership of system health and possesses the strategic mindset necessary to solve high-impact, cross-functional challenges. Your expertise will be vital in ensuring our support platform is both robust and flexible enough to meet the evolving needs of our customers and advocates.

Role Responsibilities

Lead the design and architecture of highly scalable backend services and APIs that support the global Support organization.
Own the end-to-end integration strategy for complex vendor software, ensuring data integrity and system efficiency.
Partner closely with Product and Design leadership to define the technical roadmap and long-term vision for support tooling.
Drive engineering excellence by establishing best practices for testing, deployment, and system observability.
Mentor and coach other engineers on the team, fostering a culture of continuous learning and technical growth.
Bridge the gap between frontend and backend architectures, ensuring a cohesive and performant full-stack experience.

Must-Have Skills

Extensive experience in backend software engineering, with deep expertise in languages such as Go or Python.
Proven track record of architecting and deploying distributed systems and complex API ecosystems.
Advanced experience managing and optimizing integrations with major enterprise vendor platforms.
Strong ability to navigate frontend frameworks (e.g., React) to provide architectural guidance and support full-stack initiatives.
Exceptional analytical and debugging skills for resolving complex, cross-system issues.
Collaborative leadership style with experience guiding projects from initial concept to successful production delivery.
Fluent English

Nice-to-Have Skills

Deep knowledge of Cloudflare Workers and the Cloudflare ecosystem.
Experience influencing technical strategy across multiple teams or departments.
Background in building tools that specifically improve developer productivity or customer support efficiency.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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Job Information

Company:
Cloudflare
Location:
Hybrid
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

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76 /100

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