FinTech Account Manager - Named

Plaid

🔍 Observed

$131K - $163K USD

New York First seen 3 weeks ago Last seen 5 hours, 2 minutes ago Lever

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Job Description

AI Summary

• Manage and grow relationships with a strategic portfolio of large FinTech customers at Plaid, serving as their primary point of contact across integration, scaling, and product expansion • Build deep partnerships by understanding customer priorities and motives while cultivating relationships across all stakeholder levels from developers to executives • Work cross-functionally within Plaid to develop solutions, act as a customer advocate, and help clients build and scale applications on Plaid's financial connectivity network • Requires demonstrated success owning and growing relationships with large strategic clients, strong partnership-building skills, and curiosity with a solutions-oriented mindset • Join a market-leading FinTech infrastructure company headquartered in San Francisco with global offices, serving thousands of customers including Fortune 500 companies and major banks

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

At Plaid, our mission is to unlock financial freedom for everyone. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of fintechs like SoFi, Robinhood, Chime, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and financial services they want to use. Plaid’s network covers 12,000+ financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London, and Amsterdam.

The Account Management team in Plaid’s Fintech customer segment leverages our deep technical, product, and industry knowledge to help our Fintech-focused customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers to shape how consumer and business interactions with their finances will drastically improve in the coming years.

Plaid is looking for an experienced customer-facing professional to manage and grow our client relationships with a portfolio of the most strategic customers in our Fintech segment. Many of these customers are long-term partners and already drive significant revenue for Plaid. The account manager will be responsible for further deepening relationships and fostering the next stage of growth with these clients.

The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships with large, strategic clients, including developing a deep understanding of customer priorities, motives, and key drivers, and cultivating existing and forging new senior stakeholder relationships; is deeply curious and solutions oriented; and has demonstrated success working internally and cross-functionally to drive solutions for customers.

You will be the primary point of contact for your customers and will work with them on all stages of integration, scaling, product expansion, and partnership management. You will be responsible for working directly with key stakeholders ranging from developers to executives to help them create the applications that will empower businesses and consumers with their financial data.

Responsibilities: Own the overall relationship with your portfolio of customers in our fastest growing customer segment. Build relationships with the C-Suite and Product teams to grow and retain revenue. Own revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals. Help customers integrate and launch on Plaid. Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations. Qualifications: 6+ years of quota carrying software or technology account management experience Demonstrated account management and sales experience. Customer empathy and deep desire to see customers succeed. Desire to get technical and the ability to learn the ins and outs of Plaid's APIs. Interest in financial services and technical products; a high degree of intellectual curiosity. Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed. Ability to work with all types of people and build long-lasting relationships.

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Job Information

Company:
Plaid
Location:
New York
Job Type:
Full-Time
Experience Level:
Senior
Source:
Lever
Status:
Active

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65 /100

Likely Active (65)

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