Staff Product Manager - API & Developer Experience

Plaid

🔍 Observed

$203K - $330K USD

San Francisco First seen 3 weeks ago Last seen 5 hours, 37 minutes ago Lever

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Job Description

AI Summary

• Staff Product Manager leading strategic vision and roadmap for Plaid's Developer Experience team, owning APIs, documentation, SDKs, sandbox, and integration tooling that thousands of developers rely on • Directly engage with developers to gather feedback and research, translating needs into product improvements while collaborating cross-functionally with engineers, designers, and developer relations teams • Drive key metrics including developer activation rate, NPS, time-to-integration, and SDK adoption to balance qualitative feedback with quantitative decision-making • Requires 8+ years of product management experience with proven track record in developer platforms, API products, or technical infrastructure, plus deep technical fluency with APIs and SDKs • Based at Plaid's San Francisco headquarters with offices in New York, Washington D.C., London, and Amsterdam; company powers financial connectivity for millions of users across 12,000+ institutions globally

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Developer Experience (DevX) team at Plaid empowers developers to build the next generation of financial services. We own all of the surfaces that developers touch first. Our mission is to make it fast, easy, and delightful for developers to integrate with Plaid.

As the Product Manager for Developer Experience, you will be the strategic leader responsible for how developers first encounter, understand and integrate with Plaid. You will be the voice of developers building on our platform, driving the roadmap across APIs and docs, SDKs and sandbox to integration tooling. You will lead the charge in making Plaid the best API platform for developers, whether they're solo builders or building at scale in enterprises.

This is a highly cross-functional role where you collaborate with engineers, designers, developer relations, Go-to-Market, and support to create magical, frictionless developer journeys.

Responsibilities: Define and lead the vision, strategy, and roadmap for developer experience across API onboarding, documentation, SDKs, error handling, developer tooling, sandbox, and support flows Deeply understand the needs of Plaid developers through direct engagement, research, data, and collaboration with our Developer Relations team to turn developer feedback into product improvements Collaborate with Engineering and Design to ship intuitive, high-quality experiences that reduce time-to-first-call and increase successful integrations. Champion a high-quality, consistent and delightful developer experience Balance qualitative feedback & intuition with quantitative success metrics to drive high-quality decisions. Own and report on success metrics like activation rate, dev NPS, time to integration, and SDK adoption. Qualifications: 8+ years of product management experience, with a strong track record in developer platforms, API products or technical infrastructure. Deep technical fluency. You are extremely comfortable working with APIs, SDKs, and technical documentation. Passion for the developer experience. You care deeply about great tooling, intuitive docs, and reducing friction. Exceptional written and verbal communication skills. You can clearly articulate product ideas to both engineers and executives. Hands-on experience as a developer. You know what it's like to be the dev reading your docs and have strong opinions about what makes a great development experience. [Nice to have] Experience at a fintech, infrastructure, or API-first company. [Nice to have] Familiarity with OpenAPI/Swagger, Postman, GitHub, or API client tooling.

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Job Information

Company:
Plaid
Location:
San Francisco
Job Type:
Full-Time
Experience Level:
Executive
Source:
Lever
Status:
Active

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