Workplace Experience Projects & Program Manager

Plaid

🔍 Observed

$107K - $145K USD

San Francisco First seen 3 weeks, 1 day ago Last seen 2 hours, 59 minutes ago Lever

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Job Description

AI Summary

• Manage end-to-end workplace and real estate projects including office relocations, expansions, renovations, and space improvements, coordinating with external partners like architects and contractors • Lead project management for large-scale company events and employee experience initiatives, developing repeatable processes for planning, execution, and continuous improvement • Own key workplace programs including attendance tracking, space utilization audits, employee surveys, stipends, and internal resources while analyzing data to drive recommendations • Report to the Head of Workplace Experience and partner cross-functionally with Workplace Operations and Employee Experience teams to establish scalable project management practices • Work at fintech leader Plaid (founded 2013, serving millions of users) with offices across San Francisco, New York, Washington D.C., London, and Amsterdam

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Workplace Experience team powers the Plaid experience. We do this through adaptable problem-solving, intentional design, and thoughtful execution grounded in expertise and care. By elevating the everyday and focusing on the moments that matter—big and small—we fuel productivity and strengthen connection across the company. We are seeking a hands-on Workplace Projects & Programs Manager to drive execution, structure, and visibility across key Workplace Experience initiatives. You will play a central role in delivering complex workplace and real estate projects, while also helping establish the project management practices and operating rhythms that enable the team to scale effectively. This role reports to the Head of Workplace Experience and partners closely with peers across Workplace Operations and Employee Experience.

Responsibilities: : Key Focus Areas: Workplace & Real Estate Project Management (Primary Focus) Own end-to-end project management for major workplace initiatives, including office relocations, expansions, renovations, and space-related improvements, developing detailed plans across scope, timelines, dependencies, budgets, and risks. Coordinate with external partners such as architects, general contractors, and external project managers to deliver large-scale workplace builds and relocations. Partner closely with Workplace Operations to ensure smooth handoffs from project delivery into ongoing operations. Employee Experience & Company Events Project Management Partner with the Employee Experience team to project manage large-scale company events and programs (e.g., company retreat). Own timelines, deliverables, and cross-functional coordination for event-related initiatives. Build repeatable processes for event planning, execution, and retrospectives to inform future improvements. Workplace Experience Programs & Operations Own and manage key Workplace Experience programs, including: Attendance tracking and space utilization audits, Bi-annual Workplace Experience survey, Employee stipends and related policies, People Hub content and employee-facing workplace resources Monitor and analyze program data and employee feedback to surface insights and recommendations that inform ongoing Workplace Experience improvements. Project Management Practices & Team Operating Rhythm Identify opportunities to improve how the team plans and executes work, implementing lightweight tools and processes that support scale and consistency. Develop a point of view on tooling (e.g., spreadsheets, Asana, etc.) and ensure consistent adoption across projects. Manage the team’s project roadmap, dependencies, and quarterly updates in close collaboration with project owners. Drive clear project visibility through milestones, status updates, and risk tracking for key initiatives. Serve as a trusted project partner to peers across Workplace Experience, IT, Finance, and Executive Administration, bringing structure, clarity, and momentum to cross-functional work. Qualifications: : 4–8 years of experience managing complex, cross-functional projects, ideally related to workplace, facilities, real estate, or employee experience. Direct experience with office relocations, expansions, renovations, or large workplace changes. Proven ability to own projects end to end, including timelines, budgets, dependencies, and risk management. Experience working with internal partners and external vendors to deliver successful outcomes. Comfort operating in ambiguous, fast-changing environments, bringing structure and momentum to work that is not fully defined. Strong collaborator who drives execution through influence rather than authority. Clear, concise communicator with strong written and verbal skills. Comfort using tools such as Asana, Google Workspace, or similarWillingness and ability to travel occasionally (up to ~25%), depending on project needs and role location.

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Job Information

Company:
Plaid
Location:
San Francisco
Job Type:
Full-Time
Experience Level:
Senior
Source:
Lever
Status:
Active

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65 /100

Likely Active (65)

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