POLICE DISPATCHER - NIGHT SHIFT (FULL-TIME)

Upper Merion Township, located in King of Prussia, PA, is looking for a knowledgeable, reliable, and experienced Police Dispatcher to join the township police department. The Police Dispatcher is responsible for receiving and managing emergency and non-emergency phone calls, handling police radio communications, and accurately entering and maintaining information in CAD. The successful candidate will demonstrate strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while following departmental and township policies and procedures.

The duties of the Police Telecommunicator include (but are not limited to): • Receive and transmit telephone and radio emergency calls, as well as non-emergency calls/complaints/inquiries from the public. Receive, prioritize, and dispatch emergency and non-emergency calls for service. • Communicate courteously and firmly with the general public and establish and maintain effective working relationships with co-workers and superiors.

Maintain clear and professional communication with field personnel, peers, and the public. • Properly operate and be familiar with the features and functions of all equipment used in a modern communications center. • Strictly adhere to all current and future policies, procedures, rules, and regulations, including general orders and memos.

• Be familiar with the proper protocols and terminology concerning Public Safety response, including special incidents and SWAT responses. • Demonstrate continuous skills and knowledge of the operation of state and local computer systems and software. • Monitor prisoner cells by an internal television system.
• Input, retrieve, and transmit information from the National Crime Information Center. Minimum Education, Training, and Experience Required: • High School Degree. • Knowledge of Public Safety operations or experience in Public Safety Communications is preferred.
• Proficiency in typing, 30-40 wpm on a CAD keyboard computer • Operational knowledge of Microsoft products. Additional Requirements: • No felony convictions or convictions of any moral crime. • Satisfactory Pennsylvania PA criminal background check and F.B.I.

criminal background checks. • Possess or obtain certifications in Basic Communications, State of Pennsylvania Call Taker, State of Pennsylvania Dispatcher, and Pennsylvania State Police C.L.E.A.N. Terminal Operator, APCO.

Physical Demands and Working Environment: • Must have hearing accuracy, visual acuity, and the ability to communicate clearly and concisely over the telephone, radio, and in person (reasonable accommodations may be made). • Work is performed in an emergency dispatch environment, where the employee must remain alert and responsive for long periods with limited opportunity for physical movement. • Requires the ability to react calmly and think rationally in emergency situations.

• Strong multitasking and decision-making abilities • Shift Requirements: Work a variety of 8, 10, 12-hour or longer shifts. Work, daytime, nighttime, weekends, and holidays. Salary: $55,000 to $60,000/year, depending on experience.

How to Apply: For immediate consideration, applicants should complete an employment application by visiting http://www.umtownship.org/wp-content/uploads/2021/12/Application-UMT-Employment-DH-Update.pdfand submit a completed job application, cover letter, and resume via email to:umpdsubmitapp@umtownship.org. Equal Opportunity Employer Applications will be accepted until the position is filled. Skills: Background Investigation, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Computer Software, Computer Systems, Detail Oriented, Emergency Management, Emergency Services, Establish Priorities, Incident Response, Keyboards, Microsoft Product Family, Multitasking, Physical Demands, Public Safety, Regulations, Secondary School, Television Broadcasting, Typing About the Company: Upper Merion Township