Scaled Customer Activation Manager | Bill Pay Specialist

ABOUT RAMP At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done.

We’re investing in that future — and in the people bold enough to build it. Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent.

More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year. Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies.

The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company’s Most Innovative Companies https://www.fastcompany.com/91038883/ramp-most-innovative-companies-2024 list and LinkedIn’s Top U.S. Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-50-us-companies-rise-linkedin-news-hxote/?trackingId=uBI29YlAOxikbTI7cdvG4g%3D%3D for more than 3 years, as well as the Forbes Cloud 100 https://www.forbes.com/sites/richardnieva/2024/08/06/ramp-cloud-100/, CNBC Disruptor 50 https://www.cnbc.com/2024/05/14/ramp-cnbc-disruptor-50.html, and TIME Magazine’s 100 Most Influential Companies https://time.com/collection/time100-companies-2023/6285147/ramp/.

ABOUT THE ROLE Bill Pay Specialist Customer Success Managers own the activation and growth of clients leveraging Ramp’s Bill Pay tool. As an early member of this team, you will play a key role in building and refining the program, defining the implementation motion, and shaping how Ramp activates and supports Bill Pay users at scale. WHAT YOU'LL DO - Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale.

• Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully. - Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience. - Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach.
• Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized. - Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency. - Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance.
• Continuously grow, learn, and adapt within a fast-paced startup environment. WHAT YOU NEED - Minimum 3 years of experience in customer success, account management, technical consulting, or product operations. - Exceptional project management, organization, and time management skills.
• Excellent verbal and written communication abilities. - Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds. - Strong desire to become a product expert—understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively.
• Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues. - Proven track record of exceeding quota or outperforming key metrics. - Ability to anticipate customer needs and position product solutions effectively.
• High adaptability and comfort operating in a fast-paced, constantly evolving environment. NICE TO HAVES - Experience working with accounting partners, Private Equity, or Venture Capital. - Experience contributing to the development or scaling of new teams or programs.
• Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics. - Experience in financial services sales. - Background in high-growth startups.
• Knowledge of accounts payable or procurement processes. BENEFITS (FOR U.S.-BASED FULL-TIME EMPLOYEES) - 100% medical, dental & vision insurance coverage for you - Partially covered for your dependents - One Medical annual membership - 401k (including employer match on contributions made while employed by Ramp) - Flexible PTO - Fertility HRA (up to $10,000 per year) - Parental Leave - Pet insurance - Centralized home-office equipment ordering for all employees - Health and Wellness stipend - In-office perks: lunch, snacks, drinks, and more - Budget for intra-office travel - Relocation support to NYC or SF (as needed) REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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