Sr. Engagement Manager- Retail & Consumer Goods

Databricks

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United States First seen 3 weeks, 1 day ago Last seen 8 hours, 21 minutes ago Greenhouse

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Job Description

AI Summary

• Lead large-scale professional services programs and customer implementations for Retail & Consumer Goods clients, acting as a strategic advisor to account teams with minimal oversight. • Drive full-cycle sales of PS&T offerings including migrations and Centers of Excellence, identify upsell/cross-sell opportunities, and meet revenue targets. • Requires 7-10 years running a PS line of business, 10+ years in senior customer-facing roles, and deep knowledge of Databricks architecture, competitors, and PS&T partner funding programs. • Monitor customer satisfaction, escalate issues proactively, and align cross-functionally with Sales and GTM teams on regional targets. • Travel up to 25-50% required; base salary ranges from $115,800-$199,100 USD depending on location, plus performance bonus and equity eligibility.

CSQ326R411

The Senior Engagement Manager is a trusted advisor within the Professional Services organization to account teams and customers in the Retail & Consumer Goods vertical for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts.

The impact you will have:

Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.

What we look for:

7-10 years running a Professional Services line of business.
10+ years in senior customer-facing roles with a mix of influencing and execution.
Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
Strong knowledge of Databricks architecture, competitors, and migration benefits.
Proven track record of managing large-scale program plans and service delivery.
Ability to travel up to 25-50% as required.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Zone 1 Pay Range

$144,800—$199,100 USD

Zone 2 Pay Range

$130,300—$179,200 USD

Zone 3 Pay Range

$123,100—$169,300 USD

Zone 4 Pay Range

$115,800—$159,300 USD

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Skills

aws rust go

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Job Information

Company:
Databricks
Location:
United States
Job Type:
Full-Time
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

Activity Score

66 /100

Likely Active (66)

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