People Technology Delivery Manager

Gusto

🔍 Observed

$168K - $211K USD

San Francisco, CA First seen 3 weeks, 1 day ago Last seen 48 minutes ago Greenhouse

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Job Description

AI Summary

• Manages delivery of People Technology initiatives across Gusto, overseeing system implementations, optimizations, and adoption to support 400,000+ small businesses. • Requires 5–8+ years of HR technology, project management, or HRIS experience with strong knowledge of HR processes and proven end-to-end implementation track record. • Leads cross-functional project teams, manages budgets and vendors, develops change management strategies, and ensures high-quality delivery against timelines and business requirements. • Excellent communication and stakeholder management skills required; project management certifications (PMP, CAPM, Scrum, Prosci) preferred. • Role offers the opportunity to work with cutting-edge AI and automation in a team transforming HR service delivery at a mission-driven company with offices in Denver, San Francisco, and New York.

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role:

The People Technology Delivery Manager is responsible for managing delivery of People Technology initiatives. This role works across People, IT, Finance, and business teams to implement new systems, optimize existing ones, and ensure seamless adoption. You will drive timelines, manage vendors, mitigate risk, and ensure each People tech project meets business requirements and high-quality delivery standards.

About the Team:

The People Solutions team is transforming how Gusto supports its people by pairing cutting-edge AI with smart automation. We optimize workflows, enhance service delivery, and free up teams to focus on meaningful, high-impact work to support a more responsive, efficient, and future-ready people experience.

Here’s what you’ll do day-to-day:

Portfolio Strategy & Roadmap

Partner with the People Tech team and People Leadership to manage the People Technology roadmap
Manage intake and prioritization of technology initiatives in partnership with stakeholders and People leadership

Project & Change Management

Lead People tech implementations, enhancements, and cross-functional technology projects (implementations, upgrades, integrations, workflow redesign, system rollouts).
Build project plans, manage scope, timelines, mitigate risks, track milestones and ensure smooth go-lives.
Facilitate requirements gathering, process mapping, and documentation.
Coordinate cross-functional teams and ensure clear communication across stakeholders on project status and delivery.
Collaborate with customers and stakeholders to develop change-management strategies to drive adoption, including training plans, communications, and support resources.
Establish best practices for project execution, documentation, and governance.

Stakeholder & Vendor Management

Oversee vendor performance, licensing, renewals, SLAs, escalations, and negotiations.
Track project budgets, licensing needs, and implementation costs.

Here’s what we're looking for:

Required

5–8+ years of experience in HR technology, project management, HRIS, or People Operations roles.
Strong understanding of HR processes (recruiting, onboarding, performance management, comp cycles, employee engagement, L&D).
Proven project management skills; experience running end-to-end tech implementations.
Excellent cross-functional communication, stakeholder management, and vendor-negotiation skills.

Preferred

Project management certification (PMP, CAPM, Scrum, Prosci).
Experience with Project Management tools (Asana, Jira, Smartsheet).
Exposure to data migration, testing methodologies, and process mapping.
Experience working in high-growth or fast-paced environments.

Our cash compensation amount for this role is between $168,420 - $210,525/year in Denver, between $197,895 - 247,369/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

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Job Information

Company:
Gusto
Location:
San Francisco, CA
Experience Level:
Mid
Source:
Greenhouse
Status:
Active

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65 /100

Likely Active (65)

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