Technical Support Engineer, Vercel Marketplaces

About the Role:

We're seeking a Technical Support Engineer to help third-party providers successfully integrate with and leverage the Vercel Marketplace platform.

Vercel Marketplace is the central hub where developers discover, install, and manage integrations that supercharge their applications on Vercel. It connects leading partners like Supabase and Statsig with Vercel's rapidly growing developer ecosystem, enabling seamless, native experiences that drive both partner revenue and developer experience.

You will work closely with our providers to make them successful on our fast-growing platform. Your role involves onboarding diverse providers across AI, Infrastructure, and SaaS categories, while communicating and troubleshooting both provider-side and end-user experiences across topics like billing, one-click provisioning, authentication, and authorization.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday.

What You Will Do:

• Provide technical guidance to providers’ developers on best practices for integrating with our APIs and utilizing our functionality
• Troubleshoot issues from providers and customers. Escalate to engineering teams with detailed technical context, impact assessment, and reproduction steps
• Build and improve AI agents to streamline common support questions and automate responses for frequent integration issues
• Develop internal tools to automate provider workflows that are currently unavailable in our product, providing feedback on recurring patterns and advocating for feature improvements
• Create and maintain technical documentation for provider onboarding, integration patterns, and troubleshooting guides
• Since we view every support escalation as an opportunity to learn, you will play a critical role in providing feedback and influencing our product roadmap

About You:

• 3+ years of work experience in developer-focused support or engineering roles
• You enjoy engineering solutions to resolve root causes of recurring problems
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL for analyzing usage patterns and troubleshooting integration issues
• Familiarity programming in one of TypeScript, Python, or Ruby
• Strong written and verbal communication skills
• A mindset of customer empathy and ability to solve challenging problems

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

The San Francisco, CA base pay range for this role is $156,000-234,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.