Senior Technical Support Engineer, Developer Platform

Cloudflare

🔍 Observed

$244K - $336K USD

Distributed First seen 3 weeks, 1 day ago Last seen 31 minutes ago Greenhouse

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Job Description

AI Summary

• Provide technical support to developers using Cloudflare's developer platform products (Workers, KV, R2, D1, etc.), troubleshooting issues and guiding best practices for building and scaling applications • Diagnose and resolve technical problems across compute, storage, and networking while creating documentation and knowledge base articles to help other developers • Triage issues, escalate to engineering teams, and surface customer feedback to drive platform improvements and shape support processes for a growing team • Collaborate cross-functionally with engineering, product, developer relations, and sales teams to ensure excellent developer experience and smooth customer transitions • Based in San Francisco; this is a foundational role in a new team offering the opportunity to influence support culture and processes from the ground up

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Locations - San Francisco, CA

What You'll Do:

As a Senior Technical Support Engineer for the Developer Platform, you will be on the front line supporting developers building on Cloudflare’s developer products (Workers, KV, R2, D1, Durable Objects, Vectorize, AI Gateway, etc.). You’ll help troubleshoot issues, guide customers in best practices, and ensure they are successfully building, deploying, and scaling applications on Cloudflare.

This is a foundational role in a new and growing team, offering the chance to shape our support processes and culture.

This is a hands-on, developer-focused role where you’ll combine your problem-solving skills with your understanding of modern developer tooling, coding practices, and cloud infrastructure. You’ll collaborate with internal engineering, product, and developer relations teams to make sure customer feedback is heard and that developers have an excellent experience with the platform.

Responsibilities:

Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform.
Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV/D1 queries, resolving API errors).
Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
Triage customer issues and work closely with engineering to drive both short term resolution and long-term improvements.
Create and maintain support documentation, knowledge base articles, and sample code snippets.
Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
Contribute to process improvements that make support more efficient and developer-friendly.

Skill Requirements

3+ years experience in a customer-facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider.
Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
Customer-first mindset with patience, empathy, and strong problem-solving skills.
Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).
Comfort with debugging code, reviewing logs, and testing APIs.

Other Desirable Skills Include

Experience building or deploying applications on Cloudflare Workers.
Understanding of distributed systems and serverless architecture.
Familiarity with relational and non-relational databases.
Experience contributing to open source or engaging with developer communities.
Certifications such as AWS Solutions Architect or GCP Cloud Architect is a plus.
Auxiliary knowledge of developer tooling and relevant framework is a plus.

Compensation

Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

For Bay Area based hires: Estimated annual salary of $244,000 - $336,000.

[Commissions: If applicable include this line:] This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity
This role is eligible to participate in Cloudflare’s equity plan.

Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance

Financial Benefits

Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan

Time Off

Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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Job Information

Company:
Cloudflare
Location:
Distributed
Work Location:
Remote
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

Activity Score

64 /100

Uncertain (64)

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