CSG Product Management Director - Salesforce Premier Success Plans

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

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Department Description The Customer Success (CS) Success Plan product management organization is responsible for managing Salesforce’s Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments. We work backward from the customer to address their needs across all customer segments (Small Business, Commercial, and Enterprise) and across all Salesforce products. The team is the “voice of the customer and market” to the rest of the CS organization and we work across all functions within CS and the Salesforce product organizations to continuously enhance the customer value and experience delivered by the Success Plans offer portfolio.

Position Overview The CSG Product Management Director, Premier Success Plans is responsible for driving the vision, strategy and enhancements for the Salesforce Premier Success Plan offer. As a key member of the product team, you will define the product roadmap, and work with other product managers, and key stakeholder teams in sales, delivery, marketing, finance and operations to bring products to market. The ideal candidate will have a deep understanding of the Salesforce platform, the needs of Salesforce customers, and the specific requirements of the Premier Success Plan offer.

Strategic Leadership & Vision Success Plan Management : Direct responsibility for managing and enhancing the Premier Success Plan offer Roadmap Ownership : Lead the definition and alignment of the product roadmap for Premier Success to meet broader business goals. Customer-Centric Innovation : Act as the "voice of the customer and market," working backward from customer needs to drive product innovation. Portfolio Growth : Accountable for driving the growth and adoption of the Premier Success Plan offer across the customer base.

Cross-Functional Collaboration Stakeholder Alignment : Represent the product team to key internal stakeholders and ensure the Premier Success Plan meets diverse customer requirements. Go-to-Market Execution : Partner with Sales, Marketing, Delivery, Finance, and Operations teams to bring products to market effectively. Organizational Integration : Work across all functions of the Customer Success organization to enhance the overall customer experience and value delivery.

Operational & Technical Excellence Market Analysis : Maintain a deep understanding of the competitive landscape and industry trends to stay ahead of market shifts. Performance Analysis : Utilize strong analytical and problem-solving skills to evaluate customer feedback and offer performance data. Product Expertise : Leverage a deep technical understanding of the Salesforce platform to align service offerings with technology capabilities.

Minimum Requirements: 10+ years in B2B or SaaS product management Strong understanding of Salesforce platform and customer segments (Small Business to Enterprise) Strong data analysis and problem-solving skills Excellent communication, interpersonal skills, and the ability to work independently or as part of a team. Preferred Requirements: M.B.A. Background in managing customer success or services-based offerings Note: This role is office-flexible, with the expectation that you will work from a Salesforce office three (3) days per week.

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Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $164,000 - $261,500 annually.

In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $196,800 - $285,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.