Technical Program Manager, AI Evaluation Specialist

Chime

🔍 Observed

$14K - $16K USD

Remote - US First seen 3 weeks ago Last seen 0 minutes ago Greenhouse

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Job Description

AI Summary

• Own and manage human-in-the-loop review processes for AI models in Operations, including sampling, scoring, and documentation of model accuracy, reliability, and alignment with quality standards • Identify AI failure modes, error patterns, and gaps by reviewing unstructured text data; translate findings into actionable recommendations for model owners and cross-functional teams • Maintain evaluation rubrics, track key metrics (accuracy, recall, coverage), and support scaling governance processes to strengthen AI safety and consistency across the organization • Require 3–5+ years of QA, evaluation, HITL programs, or model monitoring experience with ability to identify patterns from qualitative/quantitative data; SQL/Looker/Snowflake experience is a plus • Competitive salary range of $105,000–$145,000 plus bonus, equity package, and benefits; remote position with focus on ensuring AI systems operate safely and reliably for member trust

About the Role

We’re hiring an AI Evaluation Specialist to strengthen how Chime governs, evaluates, and improves AI systems across Operations. As part of Speech Analytics, you will own the human-in-the-loop review processes that measure model accuracy, reliability, and alignment with Chime’s standards for quality and member trust.

Your work provides the trust layer that ensures models behave as expected — identifying gaps, failure modes, and opportunities for improvement. You’ll partner closely with Speech Analytics, Data teams, Enablement, and Model Owners to ensure AI systems operate safely and consistently in production.

The base salary offered for this role and level of experience will begin at $105,000 and up to $145,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

Own the Human-in-the-Loop evaluation process for all AI models supporting Operations.
Run recurring sampling and reviews to assess accuracy, consistency, and failure modes.
Score, tag, and document cases where AI systems misclassify, hallucinate, skip steps, or generate incomplete outputs.
Maintain structured rubrics and guidelines to ensure reviewer alignment and scoring consistency.
Conduct deeper investigations into error patterns and root causes.
Translate insights into recommendations for model owners and partner teams.
Track and report key evaluation metrics such as accuracy, recall, coverage, and error types.
Maintain thorough documentation for evaluation procedures, sampling logic, and scoring definitions.
Collaborate with cross-functional teams to integrate evaluation findings into dashboards and tuning workflows.
Support scaling governance processes and strengthening model-health standards across Operations.

To thrive in this role, you have:

3–5+ years in QA, evaluation, operational analytics, HITL programs, or model monitoring.
Experience reviewing unstructured text and applying rubrics or scorecards.
Understanding of how AI supports operations (classification, summarization, categorization, automation).
Ability to identify patterns, edge cases, and failure modes from qualitative and quantitative data.
Familiarity with QA frameworks or content-review workflows.
Experience with SQL, Looker, Snowflake (nice to have).
Strong attention to detail and high consistency standards.
Clear communication and documentation skills.
A passion for improving member experience by ensuring AI is safe, fair, and reliable.
COPC or Lean Six Sigma experience is a plus.

#LI-Remote #LI-EI1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.**
💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute**
💰 Competitive salary based on experience**
✨ 401k match** plus great medical, dental, vision, life, and disability benefits
🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off**
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!**
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**

**Perks also available to Chime Interns.

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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Job Information

Company:
Chime
Location:
Remote - US
Work Location:
Remote
Experience Level:
Mid
Source:
Greenhouse
Status:
Active

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65 /100

Likely Active (65)

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