Senior Account Manager

Marqeta

🔍 Observed

$143K - $179K USD

Remote, USA First seen 3 weeks ago Last seen 3 hours, 53 minutes ago Greenhouse

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Job Description

AI Summary

• Manage a portfolio of enterprise customers for a card-issuing fintech platform, driving revenue growth through upsells, cross-sells, and strategic account expansion while ensuring customer retention and satisfaction. • Identify business needs and opportunities by analyzing macro trends, customer pipelines, and technology landscape; deliver executive presentations and strategic recommendations to key decision makers. • Requires 5+ years of enterprise account management experience in payments/fintech, 3+ years scaling accounts with C-level relationships, and proficiency with Salesforce, Looker, Gong, and Jira. • Partner cross-functionally to connect customers with internal teams, drive process improvements, and uncover revenue-generating opportunities while maintaining strong relationship-building skills. • Remote-friendly role with flexible work arrangement; work for a fast-growing company powering major brands like Block, Affirm, DoorDash, and Uber with a market opportunity in the trillions.

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card-issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real-time. Marqeta is powering the most well-known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc.). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

As Marqeta’s Senior Enterprise Account Manager, you will partner with a cross functional team and manage a portfolio of customers to drive growth and retention. You will bring a strong track record of growth and deep relationship building experience to provide exceptional client service, uncover revenue generating opportunities (upsell, cross-sell, etc) and viable solutions to these key customers. You proactively uncover the business needs of your customers to understand how our product offerings can grow their business.

We work Flexible First. This role can be performed remotely. We’d love for you to join us!

The Impact You’ll Have

While this role will focus on growing revenue by identifying new expansion and cross-sell opportunities, other key responsibilities include:

Revenue Overachiever: You love charting a path to ambitious growth targets and hitting them. You’re a numbers fanatic and enjoy modeling, planning and executing paths to growth based on the right data.
Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation and revenue growth.
Ensure partnership and programs are running smoothly and successfully.
Add strategic value to the team by identifying opportunities to drive business and process improvements.
Develop and deliver high-impact presentations (QBRs, Executive Briefing Decks, etc.).
Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.

Who You Are

5+ years of Enterprise Account Management experience in the Payments industry, ideally selling complex, technology platform solutions.
3+ years of experience growing and scaling accounts and building relationships with key decision makers.
3+ years of experience with the following Sales Tech stack: Salesforce, Looker, Gong, and Jira.
Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization.
Positive attitude, team player, adaptable, resourceful, and self-starter who is able operate both collaboratively and independently.
Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner.
FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.
Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.

Nice-To-Haves

Experience or familiarity with high-growth fintechs and financial services companies
Card Issuing and Processing experience

Typical Process

Application submission
Recruiter video call
Hiring manager video call
Virtual “Onsite” consisting of 3 - 4 video interviews
Presentation
Final Interview with Sales Leader
Offer!

Compensation and Benefits in Marqeta’s Revenue Organization

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

National: A baseline tier that applies to most of the geographic territory of the United States.
Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

Within our Revenue organization at Marqeta, On Target Earnings (OTE) is composed of a mix between annual salary and variable compensation, which is earned based on your individual performance and that of your immediate team. The split is 70/30.

When determining an OTE figure we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire OTE range for this position is:

National: $143,000 - $178,800
Premium: $154,900 - $193,600
Premium Plus: $168,300 - $210,400

Along with monetary compensation, Marqeta offers

Multiple health insurance options
Flexible time off – take what you need
Retirement savings program with company contribution and after tax contributions
Equity in a publicly-traded company and an Employee Stock Purchase Program
Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
Free therapy sessions, financial and professional coaching, and legal advice
Monthly stipend to support our remote work model
Annual “development dollars” to support our people growth and development

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

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Job Information

Company:
Marqeta
Location:
Remote, USA
Work Location:
Remote
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

Activity Score

68 /100

Likely Active (68)

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