Senior Manager Forecasting & Planning

Hi, we're Oscar. We're hiring a Senior Manager Forecasting & Planning to join our Operational Forecasting team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will lead a key component of Oscar's operational forecasting team. You will deliver accurate, data-driven volume and staffing projections across key business lines. You will develop and implement forecasting models, methodologies, and governance to optimize operational efficiency and financial performance.

You will oversee a team of associates and partner cross-functionally with Operations, Finance, and Workforce Management to align forecasts with strategic objectives. You will drive continuous improvement in forecast accuracy, analytics capability, and stakeholder confidence through innovation and key collaborative relationships.

You will report into the Senior Director, Production Resource Management.

Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $129,600 - $170,100 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Manage stakeholder relationships and expectations and actively keeps them informed of the status of open/queued requests. Gathers feedback and drives improvements in the operating model
• Help package multiple analyses into a cohesive recommendation for the business
• Engage with senior leadership at various levels on matters concerning related functional areas and makes recommendations for executive decision-making
• Implement processes and practices that drive improvement in the team's execution, and works with incomplete / ambiguous information
• Drive the strategy and culture for the team to be effective and aligned with the enterprise's objectives
• Understand the use, flow, and generation of data within a complex ecosystem of business processes articulates findings to audiences with varying degrees of technical knowledge
• Manage, coaches, develops a team of high performing data analysts. Drives a positive team culture, high-quality work, accomplishments and recognition
• Help clear strategic and tactical roadblocks for the team and enable timely delivery of high-quality work products to stakeholders
• Project manages the team's analytical deliverables and ensures KPIs/SLAs are met
• Partner with Associate Director / Director in setting vision and goals for the team
• Enhance essential operational and analytical dashboards, and define the requirements to enhance them as our users' needs evolve
• Identify opportunities to create models and tools that streamline processes and overall drive efficiencies within the organization
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 4+ years of technical work experience in forecasting and/or modeling
• 2+ years of experience in business/operations planning
• 3+ years in a client-facing role with experience managing issues with stakeholders
• 4+ years demonstrated ability to work with large datasets and distill analyses into relevant insights with a structured and systematic thought process
• 6+ years experience in SQL, with the ability to filter, aggregate, and build CTEs, or proficiency in R or Python, including experience with Pandas, for loops, and statistical tests
• 6+ years experience, including proficiency in Google Sheets or Excel skills, with ability to use VLookup, nested if statements and connected Sheets
• 3+ years experience in managing, coaching and developing teams

Bonus points:

• 4+ years experience in preparing healthcare analytics, reporting, and data management
• Experience with ticketing system (such as Jira, Appian)
• 2+ years experience developing dashboards and working with Looker, or other business intelligence/data visualization tools
• 3+ years experience in verbal and written communication, of business analysis/reporting impact and requirements
• 3+ years experience in healthcare, finance or the insurance industry