Success Guide- Service Cloud - French speaker

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers.

With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful. The ideal Success Guide is organized, agile, and passionate about Cloud Success.

They possess excellent presentation and communication skills for both 1-on-1 and group settings. Crucially , they bring deep technical expertise and the ability to leverage product knowledge to deliver value to customers and internal teams alike. Responsibilities Provide prescriptive recommendations, best practices, and technical advice for improving Salesforce Platform adoption.

Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements to drive customer success. Become an expert in the Salesforce Service Cloud and related products, including automation, security, and integration capabilities. Engage with customers to gather, analyze, and translate business requirements into scalable Platform solutions.

Deliver org health assessments using tools like Blacktab, Salesforce Health Check, Splunk, assessor, and provide best practice recommendations. Conduct advanced security assessments, identifying risks and recommending best practices for data protection and compliance. Generate positive feedback from customers, internal teams, and leadership through exceptional delivery.

Collaborate with architects, developers, admins, Account teams and stakeholders to design scalable, secure, and high-performing Platform solutions. Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions to accelerate Platform feature adoption. Build and co-develop solution components with customers to ensure faster return on value and implementation success.

Act as a Subject Matter Expert (SME) for Salesforce Platform , supporting internal enablement. Show continued professional growth through certifications, Trailhead learning, and staying current with Salesforce innovations. Required Qualifications & Skills Minimum 3+ years of development experience in the Salesforce ecosystem with relevant Salesforce certifications, such as Platform App Builder, Advanced Administrator , and Salesforce Certified Platform Developer I Proficiency in French (spoken and written).

Ability to collaborate with architects, developers, admins, and business stakeholders, translating requirements into scalable Platform solutions. Ability to navigate, escalate, and lead efforts on complex customer requests with strong problem-solving skills. Ability to prioritize, multi-task, collaborate with team members, and perform effectively under pressure.

Preferred Qualifications & Skills Hands-on expertise in Platform capabilities such as Flows, Approval Processes, Custom Objects, Validation Rules, Formula Fields, and Security (Profiles, Permission Sets, Sharing Rules). Experience in developing custom solutions using Lightning Web Components LWC, Aura Components, Apex, and Visualforce . Proficient in front-end technologies like HTML, JavaScript, and CSS for Lightning development.

Strong knowledge of platform authentication patterns (SAML, SSO, OAuth) and security capabilities (TLS, SSL, Field-Level Security, Platform Encryption). Knowledge of Apex, Web Services, REST/SOAP APIs, and platform integration patterns . Expertise in Salesforce Flows, advanced declarative automation tools , and process optimization.

Experience handling large data volumes, data migration (Data Loader, Data Import Wizard, ETL tools), and performance optimization in Salesforce. Knowledge of AI and automation features including Einstein, Prompt Builder, and Agentforce capabilities. Additional Success Indicators: Platform Problem Solving : The ability to review and contribute code when needed to resolve complex technical challenges.

Cross-Cloud Vision : Understanding how Platform underpins Sales Cloud, Service Cloud, and other clouds for holistic solution design. Trailblazer Achievements : Trailhead Ranger status and Agentblazer Champion (up to Legend). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.

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