Principal Product Manager, Revenue Systems

Gusto

🔍 Observed

$161K - $197K USD

Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote First seen 3 weeks, 1 day ago Last seen 10 hours, 33 minutes ago Greenhouse

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Job Description

AI Summary

• Lead end-to-end ownership of Gusto's revenue communications systems, managing audience segmentation, content delivery, and decisioning platforms across product, sales, and lifecycle channels • Drive 10-20% incremental annual revenue contribution by optimizing systems that determine who, what, and when customers receive revenue communications • Collaborate cross-functionally with Growth, Marketing, and Sales teams to align revenue strategy and execution across multiple business units • Require 8+ years of product management experience with proven expertise in revenue systems, data instrumentation, and tools like Marketo, Iterable, Contentful, and HighTouch • Join a lean, high-autonomy PM team at a mission-driven company (400K+ small business customers, $500M+ revenue) where you'll operate with business owner-level ownership and significant impact

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

By the Numbers:

Named #1 best software for small business of 2024 by G2
2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing
Over $500M in annual revenue
The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs

There are 6.2M employers in the US, 98% have fewer than 100 employees (1)
550,000 new businesses are created each year in the US (1)

What Product Management is like at Gusto:

We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a “GM” type role).
Our Product team is lean, which means you’ll have a high degree of impact and ownership.
We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners.

About the Team:

The Revenue Systems team is responsible for the system that determines the who, what and when of revenue communications with our customers - including product, sales and lifecycle communications. This involves building out Gusto’s audience management and decisioning systems that together are responsible for managing the actions across all revenue channels.

Here’s what you’ll do day-to-day:

Ownership: Revenue system of the systems that manage revenue communications to customers, including revenue focused in-product communications, sales calls and lifecycle communications

For the above purposes, inclusive of content management (CMS tools such as Contentful), audience creation (CDP tools such as HighTouch) and decisioning systems (orchestration level tools such as Marketo and Iterable, as well as AI based digital decisioning automation)

North Star: Contribute to achievement of the entirety of the company revenue goal. Revenue systems are expected to contribute to appropriately a 10-20% lift in aggregate incremental revenue contribution in any year
Collaborate: You will collaboratively partner with the following teams: Growth (Biztech, Expansion, Leads, Onboarding, Activation), Marketing (Lifecycle, and Sales (Revenue ops)

Here’s what we're looking for:

8+ years of direct product management with revenue systems experience
Direct experience with eventing & instrumentation, data warehouse configuration, CDP, CMS, and orchestration tools
Experience integrating applied AI technologies into revenue systems
Deep technical familiarity with revenue system stack
Both product and technical sensibilities with respect to infrastructure development for revenue attainment
Ability to envision a large, complex system and systematically execute against that roadmap

If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Our cash compensation amount for this role is $179,000/yr to $224,000/yr in Denver & most major metro locations, and $210,000/yr to $263,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Where do PMs at Gusto work?

We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are also actively hiring for the following hubs: Toronto, Canada, Los Angeles, CA, and Seattle, WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work.

(1) Business Applications with Planned Wages (www.census.gov)

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

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Job Information

Company:
Gusto
Location:
Denver, CO;San Francisco, CA;New York, NY;Los Angeles, CA;Seattle, WA;Toronto, Ontario, CAN - Remote
Work Location:
Remote
Experience Level:
Senior
Source:
Greenhouse
Status:
Active

Activity Score

65 /100

Likely Active (65)

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