Manager, Data Analytics

Hi, we're Oscar. We're hiring a Manager, Data Analytics to join our Network team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

As a Manager, Data Analytics, you will work closely across and outside the organization to solve complex data issues. You will work collaboratively to triage data related issues, understand the root cause of those issues, and partner with the engineering, data, and customer success teams to implement solutions. You will understand the use, flow, and generation of data within a complex ecosystem of business processes and be able to articulate your findings to audiences with varying degrees of technical knowledge.

You will work both independently and with customers and with teammates to dig deeply and fully understand these issues within data. You'll drive the scoping & execution of analytical requests, including working with stakeholders to define key questions, scope methodologies, and drive results. You may, at times, be called upon to speak to prepared analyses internally and externally.

You will report into the Group Product Manager, Network.

Work Location: This position is based in our Los Angeles office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $119,200 - $156,450 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Partner closely with function leaders on the Network team to define ambiguous analytics/reporting concepts and creating clear approach to delivery
• Responsible for reporting dashboards, business performance KPIs, insights generation and follow-up analytics in support of Oscar’s Network technology organization
• Analyze data to support Oscar’s Network and Contracting teams in making better informed, data-driven decisions
• Use data to tell a story that non-technical colleagues will be able to understand, including packaging and presenting findings in a clear, concise and compelling manner. For example, describing the operations of Oscar’s contracting teams from first contact through being live in our provider directories.
• Partner with engineering and data teams to find solutions to data issues within a complex system architecture that prioritize accuracy, customer satisfaction, and scalability
• Recognize the need to develop essential operational and analytical dashboards, and define the requirements to enhance them as our user’s needs evolve. For example, after being informed of new regulatory requirements, updating dashboards and tooling to reflect necessary enhancements.
• Identify opportunities to create models and tools that produce relevant insights to identify healthcare or business inefficiencies and generate insights to remove inefficiencies
• Collaborate across the organization, including owning stakeholder relationships with managers & senior managers, to identify actions to achieve improvements and monitor initiative impact
• Collaborate closely with Oscar’s Engineering team to build reporting which supports Network product releases and provides transparency into impacted operational processes
• Support other strategic projects as assigned to meet business needs
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 4+ years of technical work experience using analytical tools and writing analytical reports
• 4+ years in a client-facing role with experience managing issues externally
• 2+ years demonstrated ability to work with large datasets and distill analyses into relevant insights with a structured and systematic thought process
• 5+ examples/projects of strong communication skills, verbal and written, around business reporting impact and requirements
• 2+ years experience in SQL, with the ability to filter, aggregate, and build CTEs, or proficiency in R or Python, including experience with Pandas, for loops, and statistical tests
• 1+ years experience, including proficiency in Google Sheets or Excel skills, with ability to use VLookup, nested if statements and connected Sheets
• 1+ years experience in healthcare, finance or the insurance industry

Bonus points:

• 2+ years experience in preparing healthcare analytics, reporting, and data management
• Experience with ticketing system (such as Jira)
• 2+ years experience developing dashboards and working with Looker, or other business intelligence/data visualization tools
• 2+ years experience managing value-based contracts at a payer or a provider organization (ACO, CIN, MSO etc.)
• Exposure to healthcare contract negotiations, risk adjustment, ACA marketplace, quality of care, and/or population health experience