Indirect Tax Manager, Telecommuncations

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With the launch of Agentforce Contact Center in the US and Canada , Salesforce's first AI-powered native CCaaS solution, we are seeking a highly skilled and experienced Indirect Telecom Tax Manager to join our Tax team. Previously, customers had to rely on partners to connect these channels together. Now, Agentforce Contact Center brings voice, digital channels, AI, and CRM together natively, enabling smarter routing, faster resolutions, and 24/7 conversational support across every touchpoint.

This role will report to the Indirect tax lead based in Atlanta and work closely with team members located at various global locations. The ideal candidate brings extensive indirect tax experience with telecommunication's taxes, sales and excise taxes, including in the areas of compliance, SOX, audits, and business partner support for tax inquiries. This role is hybrid and will work out of the Atlanta or Indianapolis office 3 days a week.

Key Responsibilities: Drive and implement strategies to optimize indirect tax operations with respect to telecommunications taxes, sales and use taxes, business taxes, and gross receipts taxes. Collaborate with the Tax team and Finance leadership in developing a global solution for indirect tax compliance. Own operational metrics for timely, accurate, and efficient indirect tax filings.

Maintain SOX compliance. Develop business processes incorporating technology solutions and an optimized operational model to support business partner and customer indirect tax inquiries. Partner with source-to-pay process owners to operationalize indirect tax requirements that ensure proper tax treatment of purchase activities.

Oversee first-level audit support and defense, particularly with respect to telecommunications taxes. Required Qualifications: 5 years or more experience with indirect tax return compliance and operations. US telecommunications taxes expertise Familiarity with ERP systems and tax determination systems.

Preferred Qualifications: Experience with process automation Experience working with large volumes of data Experience with tax technology solutions. Canadian telecommunications taxes expertise If you are a dedicated professional with a strong background in tax compliance and a passion for leveraging technology to improve processes, we encourage you to apply. We have a public-facing website https://salesforcebenefits.com/ that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more.

Visit for the full breakdown! #TelecommunicationTax #CommunicationsTax Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best .

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Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.