Manager, Technical Project Implementation Team

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.

The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm.

We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.

In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team HiredScore is designed to help companies match, rediscover, and engage talent more effectively.

Seamlessly integrated with Workday, it streamlines processes, reduces administrative tasks, and delivers timely insights that enhance decision-making and free up time for meaningful interactions with top talent. About the Role We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients. The Implementation Team Lead oversees members of the team in order to help organize and prioritize work assignments, assist on client calls when needed, develop and update processes, and help manage escalated clients.

A successful candidate helps ensure metrics are accurate, follow up on areas needing improvement, and celebrate team wins. This role is one of an emerging people leader, working on both tactical and strategic initiatives. You will gain experience working with HiredScore’s executive team, development and product teams, client success teams, and our client’s senior leadership.

About You Basic Qualifications +3 years experience as a team lead of Technical Project Manager/ Implementation Manager/ Professional Services Manager +4 years experience with Hands-on Experience in implementing SAAS products / Professional services in a Software Delivery environment including configurations, system integrations, etc. Experience working in a SAAS company selling to enterprise clients in a global environment. Team player with the ability to self-manage and execute projects from scratch Demonstrated ability to handle day-to-day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, and rapid change.

Must be resilient in the face of constraints, frustrations, or adversity The ability to interact professionally with diverse stakeholders - executives, managers, users, and subject matter experts Ability to work with clients to resolve complex issues and address escalations Process-focused, with strong problem-solving ability - always looking for better ways to achieve a goal Strong analytical skills required, including a thorough understanding of how to interpret client business needs and translate them into the application and operational requirements Comfortable in a fast-paced environment; works well under pressure Advantages A good understanding of current IT standards, applications, User Acceptance Testing, and trends - preferred Familiarity with SQL/NoSQL databases Familiarity with ticket and knowledge management tools such as JIRA & Confluence Industry knowledge of HR Tech Industry Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel). Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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