(CAN) Customer Service Manager

Walmart

🔍 Observed

Slave Lake, AB First seen 2 weeks, 1 day ago Last seen 1 hour, 35 minutes ago Workday

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Job Description

AI Summary

• Manages front-end store operations and coordinates cashiers, greeters, and associates to deliver excellent customer service and maintain compliance with company standards • Handles customer concerns, trains associates on systems and procedures, oversees transactions (purchases, returns, exchanges), and ensures security systems function properly • Supervises daily register operations including opening/closing, cash audits, and promotes company programs like credit card services and protection plans • Requires minimum age of 16 with no other stated minimum qualifications; preferred experience in retail or customer service • Position based in Slave Lake, Alberta; starting wage of $17.45/hour CAD with pay increases based on relevant experience

Position Summary... Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty.

This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you! What you'll do...

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft. 2.

Handles customer and Associate concerns and provide guidance as required. 3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.

4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety. 5.

Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines. 6. Ensures all EAS systems are functioning to standard, i.e.

Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs. 7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.

8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs. The minimum rate of pay for this position starts from $17.45.

Rate of pay will be determined based on relevant experience. ‎ Le taux horaire minimum pour ce poste débute à 17.45 $. Le taux horaire sera déterminé en fonction de l’expérience pertinente.

ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location… 1500 Main St, Slave Lake, AB T0G 2A4, Canada Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job.

Find Jobs ㅤ Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .

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Job Information

Company:
Walmart
Location:
Slave Lake, AB
Job Type:
Part-Time
Experience Level:
Entry
Source:
Workday
Status:
Active

Activity Score

65 /100

Likely Active (65)

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