Vendor Engagement & Reliability, Sr. Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

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Team Overview The Vendor Engagement & Reliability (VER) team is a centralized function within Digital Enterprise Technology (DET) that ensures external technology and service partners deliver reliable, secure, and value-aligned outcomes. VER serves as DET’s strategic sourcing and vendor partnership capability—balancing commercial discipline, operational reliability, and long-term partnership value. Role Summary The Senior Manager, Vendor Engagement & Reliability leads DET’s vendor engagement strategy and operating model.

This role defines how vendors are selected, contracted, governed, and optimized, ensuring reliability, cost transparency, risk mitigation, and value realization across DET’s vendor ecosystem. Operating as a senior leader and trusted advisor, this role partners with Engineering, Product, Finance, Legal, Enterprise Sourcing, Security, and Operations to align vendor performance with DET’s business priorities and technology roadmap. This role owns execution of portfolio-level vendor decisions, including rationalization, consolidation, and exit strategies aligned to DET priorities.

Key Responsibilities Strategy, Operating Model & Leadership * Define standards, governance, and performance expectations for the VER organization * Own the end-to-end vendor engagement lifecycle, from assessment and onboarding through performance management and off-boarding * Establish scalable frameworks for vendor reliability, accountability, and partnership management Vendor Selection, Contracting & Partnerships * Oversee vendor assessments, RFPs/RFQs, competitive analysis, and Total Cost of Ownership (TCO) evaluations * Lead complex commercial negotiations, ensuring contracts include clear SLAs, KPIs, and accountability * Serve as a trusted advisor to DET leaders in vendor selection and strategic partnership decisions * Lead executive business reviews and resolve vendor escalations Reliability, Risk & Governance Monitor vendor performance, incident trends, and delivery quality Identify and mitigate systemic vendor, operational, and delivery risks Enforce compliance with DET policies, security standards, and governance frameworks Financial Transparency & Optimization (FinOps) - Drive financial visibility and accountability across vendor and cloud spend - Partner with Finance, Product, and Engineering to forecast, track, and optimize costs - Establish unit economics and negotiate improved commercial models - Deliver regular reporting on vendor performance, spend, optimization opportunities, and savings Qualifications Required - Bachelor’s degree or equivalent experience - 10+ years in vendor management, sourcing, technology operations, or related fields - Strong commercial negotiation, contract management, and vendor governance expertise - Proven ability to influence senior business and technology leaders Preferred - Experience in SaaS, cloud, or large-scale enterprise environments - Familiarity with FinOps and consumption-based pricing models - Experience partnering with Legal, Finance, Security, and Enterprise Sourcing teams Success in This Role Looks Like - Reliable, high-performing vendor ecosystem aligned to DET priorities - Clear governance, accountability, and performance transparency - Measurable cost optimization and reduced vendor risk - Strong, strategic vendor partnerships that enable innovation * Monitor vendor performance, incident trends, and delivery quality * Identify and mitigate systemic vendor, operational, and delivery risks * Enforce compliance with DET policies, security standards, and governance frameworks Financial Transparency & Optimization (FinOps) * Drive financial visibility and accountability across vendor and cloud spend * Partner with Finance, Product, and Engineering to forecast, track, and optimize costs * Establish unit economics and negotiate improved commercial models * Deliver regular reporting on vendor performance, spend, optimization opportunities, and savings Qualifications Required * Bachelor’s degree or equivalent experience * 10+ years in vendor management, sourcing, technology operations, or related fields * Strong commercial negotiation, contract management, and vendor governance expertise * Proven ability to influence senior business and technology leaders Preferred * Experience in SaaS, cloud, or large-scale enterprise environments * Familiarity with FinOps and consumption-based pricing models * Experience partnering with Legal, Finance, Security, and Enterprise Sourcing teams Success in This Role Looks Like * Reliable, high-performing vendor ecosystem aligned to DET priorities * Clear governance, accountability, and performance transparency * Measurable cost optimization and reduced vendor risk * Strong, strategic vendor partnerships that enable innovation Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process.

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At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. For Ontario-based roles, the base salary hiring range for this position is CAD 133,200 to CAD 183,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.