Success Plan, Senior Pricing and Packaging Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Customer Success (CS) Success Plan product management organization is at the forefront of empowering our customers to achieve maximum value from their Salesforce technology investments. We own and drive the strategy and roadmap for Salesforce’s Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans), ensuring our offerings meet the diverse needs of customers across all segments and Salesforce products. We act as the voice of the customer and market within the CS organization, collaborating closely with all CS functions and the Salesforce product organizations to continuously innovate and enhance the value and experience delivered through our Success Plans.

Role Description We are seeking a highly strategic and experienced Senior Pricing and Packaging Manager to join our Customer Success Product Management team. In this pivotal role, you will be instrumental in supporting the current and future state monetization strategies for Success Plans. You will be responsible for analyzing current monetization of Success Offers, ensuring the broader Salesforce product ecosystem aligns with Success Plan monetization strategies, and contributing to efforts to optimize future Success Plan Pricing, Packaging, and Go-To-Market strategies.

This is an exciting opportunity to directly influence the long-term strategy of a critical part of Salesforce’s Customer Success organization. You will work closely with the Senior Director of Portfolio, Pricing, and Packaging Strategy of Success Plans and collaborate with cross-functional teams across Product, Go-to-Market, and Sales organizations. Your insights and strategic recommendations will be crucial in ensuring Salesforce’s Success Plans remain innovative, competitive, and aligned with the evolving landscape of customer engagement and technology.

Responsibilities Support ongoing Success Plan Pricing and Packaging Strategy: Work directly with the Director of Success Plan Monetization to ensure current Success Offers continue to meet KPIs and contribute to the overall health of the business. Define the future state of Success Plan Pricing and Packaging: Partner with our Senior Product Leaders and other cross-functional stakeholders to define future state optimization strategies to improve and streamline Success Plans Pricing and Packaging. Align New Products to Success Plan Monetization Strategies: Partner with the Success Plans M&A team and Product Operations team to ensure all Salesforce Products align to Success Plans Pricing, Packaging, Sales, and Go-To-Market Strategies.

KPI Strategy and Analysis: Support the development and monitoring of key Success Plans Pricing, Margin, and Go-to-Market KPIs and associated dashboards and metrics hubs Cross-Functional Collaboration: Partner closely with Product Management, Sales, and Corporate Strategy to ensure alignment on strategic direction and facilitate the integration of new strategies into the Success Plans roadmap. Strategic Recommendations: Synthesize research, analysis, and market insights into clear, actionable strategic recommendations for the Success Plans Leadership Team. Presentation & Communication: Develop compelling presentations and communicate strategic findings and recommendations effectively to a variety of audiences, including senior executives.

Minimum Requirements 8+ years of demonstrated ability in product strategy, product monetization, financial analysis, and strategy consulting. Experience with Customer Success and/or Professional Services organizations, processes, and technologies. Strong analytical thinking and strategic problem-solving skills, with the ability to translate complex information into clear and actionable insights.

Proven ability to analyze complex datasets, identify insights, and develop recommendations based on findings. Valuable work experience focused on quantitative analysis, data modeling, data visualization, and logical reasoning. Experience developing strategic frameworks.

Excellent communication and presentation skills, with the ability to influence stakeholders at all levels. Demonstrated ability to work independently and drive projects to completion. Strong collaboration and interpersonal skills, with experience working in cross-functional teams and influencing at various levels across the organization.

Ability to handle conflict and navigate discussions to productive outcomes. Preferred Requirements Experience in the SaaS or enterprise software industry. Proficiency with SQL and Tableau (or a similar data management and visualization tools).

Advanced degree (e.g., MBA). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best .

Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all.

And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually.

In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.