Manager, Sales Development Representative (SDR) Team, Business Cards & Payments

Manager, Sales Development Representative (SDR) Team, Business Cards & Payments Manager, Sales Development Representative (SDR) Team, Business Cards & Payments Location: Plano, TX - Hybrid Level: Manager, People Leader What We’re Looking For Capital One's Business Cards & Payments Team is looking for a driven, results-oriented Manager to lead a new, high-performing Sales Development Representative (SDR) Team. This role is crucial for our growth strategy, as you will be responsible for coaching, enabling, and scaling the engine that drives new business leads for our card and payment solutions. You won't just lead a team; you'll be the primary architect of the SDR pipeline, ensuring consistency, quality, and velocity.

The ideal candidate is an inspirational coach and a strategic thinker who can turn data insights into actionable training and process improvements. What You’ll Do As the SDR Manager, you will be accountable for the team's overall performance, development, and strategic alignment with the broader sales organization. Lead, motivate, and manage a team of co-located SDRs, fostering a positive, high-energy, and achievement-focused sales culture.

Conduct regular 1:1 coaching sessions, call shadowing, and sales training to continuously improve the team's prospecting, cold-calling, and qualification skills. Own the full hiring and onboarding process for new SDR talent, ensuring rapid speed-to-productivity while maintaining Capital One's hiring standards. Set clear, measurable team and individual goals, track performance against key metrics (e.g., call volume, qualification rate, appointments set), and implement corrective actions as needed.

Oversee the entire top-of-funnel process, ensuring the SDR team is efficiently identifying, engaging, and qualifying leads for the Relationship Manager (RM) team. Partner with Field Strategy to continuously refine prospecting strategies, target audience profiles, cold-calling scripts, and qualification criteria to maximize conversion rates. Work closely with the Field Sales leadership team to ensure the quality and readiness of handed-off appointments, maintaining a seamless and productive partnership.

Basic Qualifications At least 4 years of experience in Sales Acquisition or Business Development. At least 2 years of direct experience managing, coaching OR leading a Sales Development Representative (SDR) or inside sales team At least 2 years of experience meeting sales team quotas and growing pipeline through prospecting At least 2 years of experience using CRM software (such as Salesforce) for pipeline management, reporting, and coaching. Preferred Qualifications Bachelor’s Degree or Military experience.

Experience in the financial services, commercial banking, or payments industry, with a focus in business-to-business (B2B) card products. Experience operating in a rapidly changing environment, adapting and developing training content quickly to reflect new product or market dynamics. At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $138,100 - $157,700 for Manager, Client Development Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com .

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities.

Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).