Cloud Account Executive - Employee Services, ITSM - Amsterdam

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

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Job Description Do you have an entrepreneurial spirit but want to be part of the Salesforce Ohana? Salesforce.com is seeking talented, energetic, quota-carrying sales professionals to help drive the growth of our Employee Service solutions —encompassing both HR Service and IT Service capabilities. The Employee Service Account Executive role focuses on selling our Employee Portal, HR Service Console, Prebuilt Integrations, and ITSM/ITOM capabilities that empower employees and IT teams with the right information, anytime, through a unified, AI-powered platform.

As an Account Executive, you’ll formulate and execute a scalable sales strategy within a designated vertical—driving growth by penetrating our existing Salesforce customer base and attracting new customers. You’ll help organisations improve employee experience, HR efficiency, and IT service delivery with seamless self-service portals, HR service management, and IT service management solutions. This role sits within the Emerging Business organization , contributing to Salesforce’s growth in a fast-paced, collaborative, and innovative atmosphere that fosters product incubation—all while being a valued member of the Ohana.

Your Role You will work with customers to demonstrate the value of Salesforce’s Employee Service suite, which unifies HR Service and IT Service into a single, AI-driven platform. You’ll guide customers to the right solutions that transform HR and IT service operations, streamline processes, and improve both employee engagement and IT service delivery. You’ll be responsible for: Prospecting, pipeline generation, and revenue attainment.

Navigating medium to long sales cycles for strategic, high-value deals. Ensuring customer satisfaction for early adopters and expansion customers Your Responsibilities Develop strong internal and customer relationships to create win-win sales opportunities. Clearly communicate the value of Salesforce’s HR Service and IT Service/ITSM capabilities to potential customers.

Drive revenue growth by closing new business and expanding existing accounts within your vertical. Develop and execute sales campaigns targeting employee service transformation across HR and IT. Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic deals.

Engage with stakeholders across HR, IT, and operations to understand business challenges and develop tailored, outcome-based solutions. Maintain accurate sales forecasting and CRM updates. Collaborate with solution engineers, marketing, and customer success teams to provide a seamless end-to-end client experience.

Your Qualifications 6+ years of quota-carrying enterprise software or technology sales experience, ideally in SaaS, Employee Experience, HR Service Management, ITSM, or ITOM. Proven experience in solution selling and value-based selling to multiple stakeholders. Strong knowledge of ITSM platforms, IT operations, and the ITIL framework.

Familiarity with HR tech, employee experience platforms, and HCM systems (e.g., Workday) is a plus. Fluency in English. Bachelor’s degree strongly preferred.

Key Attributes We’re Looking For Strong consultative selling skills with a track record of exceeding sales goals. Proven ability to navigate complex, multi-stakeholder sales processes. Competitive spirit, resourcefulness, and ability to solve complex problems.

Business acumen to articulate ROI across HR, IT, and operational use cases. Skilled in objection handling, negotiation, and closing high-value deals. Ability to collaborate cross-functionally and act as a trusted advisor.

Knowledge of ITSM tools (e.g., ServiceNow, Atlassian), HCM systems, and employee service solutions. Why Join Salesforce: Innovative Culture: Be part of a company that's reshaping the future with advanced AI models and cloud solutions Global Impact: Contribute to products that are transforming industries worldwide Career Growth: Access to professional development opportunities, mentorship programs, and a clear path for advancement Benefits & Perks: Check out our benefits site which explains our various benefits, including well-being reimbursement and generous parental leave Join us as part of the Salesforce Ohana and help organisations transform how they engage, support, and empower their people—across both HR Service and IT Service. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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