911 Dispatcher (Police Communications Operator II)

JOB Anne Arundel County is excited to announce the opportunity for Police Communications Operator II. The Police Communications Operator II is a full-time, permanent, safety-sensitive position located in the Communications Center of the Anne Arundel County Police Department. This is specialized work in receiving and dispatching messages in the Police Communications Center during an assigned shift.Anne Arundel County Police Department is offering a $5,000 hiring bonus for NEW Anne Arundel County Police Communications Operators.

NOTE: $2,500 will be paid upon successful hire and classroom training, and $2,500 will be paid upon successful completion of one (1) year of employment. In addition to the $5,000 hiring bonus for NEW Anne Arundel County Police Communications Operators, applicants with prior experience within the past two (2) years as a "9-1-1- Specialist"** as determined in the Annotated Code of Maryland Public Safety Article Title 1-301(n); and who has successfully completed a "Basic Telecommunicator Course" *** are eligible for an additional $2,500 bonus upon successful completion of one (1) year of employment. Documentation**** for the successful completion of the course is required prior to hire.

**A "9-1-1- Specialist" can be defined as an employee of a county public safety answering point, or an employee working in a county public safety answering point, whose duties and responsibilities include: (1) receiving and processing 9-1-1 requests for emergency services; (2) other support functions directly related to 9-1-1 requests for emergency services; or (3) dispatching law enforcement officers, fire rescue services, emergency medical services, and other public safety services to the scene of an emergency. ***"Basic telecommunicator course" means dealing with the basic skills required to function as a call taker or call allocator in a communications center. ****Prior experience will be determined upon possession of the below certifications that are current or within the two (2) year window.

1. National Academies of Emergency Dispatch (NAED) Emergency Communications Course (ETC) 2. National Academies of Emergency Dispatch (NAED) Emergency Medical, Fire or Police Dispatch protocols certification 3.

NENA Telecommunicator Core Competencies course 4. APCO Public Safety Telecommunicator I course 5. State mandated certification COME JOIN US AT THE OPEN HOUSE!Candidates who are interested in applying, or have applied, are highly encouraged to attend the 911 Communications Recruitment VIRTUAL OPEN HOUSE.

The Virtual Open House will be held hourly on the following dates/times: Wednesday, December 3, 2025Thursday, December 18, 2025Tuesday, January 6, 2026 All weekday times are : Session #1 : 1600 - 1645 hours (4:00p - 4:45p) Session #2 : 1700 - 1745 hours (5:00p - 5:45p) Session #3 : 1800 - 1845 hours (6:00p - 6:45p) You MUST register for a Virtual Open House session in advance. Wednesday, December 3, 2025: https://aacounty.zoom.us/meeting/register/iq-s46R0QPWYBLs4-xI4DA#/registrationThursday, December 18, 2025: https://aacounty.zoom.us/meeting/register/fw2yezprRNGfk-4l_4_Glw#/registration Tuesday, January 6, 2026: https://aacounty.zoom.us/meeting/register/YEoE_ewIQT2wvXVv_PKUKg#/registration NATURE AND VARIETY OF WORKWork involves serving as non-sworn first responders to include responsibility for operating telephone, teletype, two-way radio, and related communications equipment and for performing related clerical tasks. These positions require fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to police vehicles and personnel.

Work is performed independently within departmental and Federal Communications Commission rules and regulations, and is reviewed by superiors through observation, conferences, and reports. EXAMPLE OF DUTIES (Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential job functions of all positions in the class).Dispatches police patrol cars and officers; maintains accurate accounts of the location of patrol cars; assists police officers in locating streets and addresses; maintains radio dispatch records; and answers incoming radio calls from police units.Receives and relays police information requested to the FBI, State Police, local and out-of-state police departments, and various other law enforcement agencies; Obtains by computer information requested by patrol officers such as license plate checks for stolen cars and checks for wanted persons by name and date of birth.Notifies ambulances, towing services, road maintenance crews, signal lights crews, and the Fire Department when necessary.Operates two-way radios, teletype machines, MILES communications terminal, teleprinter, and related communications equipment.Makes entries into, and deletions from, automated files utilizing proper NCIC and MILES procedures.Prepares and maintains necessary records and reports.Serves as a non-sworn first responder.Using headset and telephone, listens to information and requests for police assistance made via 911 emergency lines; talks with citizens on 911 telephone lines to obtain information about an emergency situation.Uses a computer terminal to enter detailed information about calls for services.Work requires shift work and overtime.Performs related duties as required.KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of the geography of the County and the location of streets and main highways.Basic knowledge of police functions and operations, relevant laws, and statutes related to communications.Ability to quickly learn the operation of teletype, radio, and other communications equipment in the communications center.Ability to speak clearly and concisely with a well-modulated voice so as to provide understandable information to police officers, citizens, and other involved agencies.Ability to maintain records and perform routine clerical work.Ability to establish and maintain effective working relationships with other employees.Ability to operate a computer terminal to enter and retrieve information.Ability to understand information received via telephone from citizens in extremely stressful situations.

SUPPLEMENTAL INFORMATION An observation at the 911 Communications Center is HIGHLY ENCOURAGED of candidates who successfully complete the interview process; this will consist of a 2-hour call taking observation period and/or a 2-hour dispatch observation period. Candidates must be able to work rotating shifts, weekends, overtime, holidays, and call back. This is a continuous 24 hour/365 day operation.

This position is safety sensitive and employees in these positions are subject to Controlled Dangerous Substance (CDS) and Alcohol testing. The selection process includes a comprehensive background investigation. UPON SUCCESSFUL COMPLETION OF TWELVE (12) MONTHS, EMPLOYEES HIRED AT THE MINIMUM RATE OF PAY FOR THE GRADE RECEIVE A 9% INCREASE FOR SATISFACTORY PERFORMANCE.

Employees in this classification are also eligible to receive longevity pay. An employee who completes continuous service with the County in the Police Communications Operator II classification will receive the following: • 7 years of continuous service with the County - 5% increase of the current rate of pay • 11 years of continuous service with the County - 10% increase of the current rate of pay • 16 years of continuous service with the County - 15% increase of the current rate of pay • 25 years of continuous service with the County - 18% increase of the current rate of pay TESTING CritiCall testing dates are tentatively scheduled for January 20, 2026, through February 2, 2026. The CritiCall test is available online (remotely).

You can access/complete the test from any computer that is fully compatible with the latest version of Chrome, Edge, and Firefox. If you cannot complete the test remotely, please email Eric Stewart-Craig at pestew23@aacounty.org or call at (410) 222-7595 to make arrangements to take the CritiCall test onsite (in-person) at Anne Arundel County Government's Office of Personnel located at 2660 Riva Road, Annapolis, MD 21401. You must present a valid photo identification, preferably a driver's license, at check-in.

Applicants without valid identification, regardless of reason, will not be permitted. Click here to access the CritiCall Candidate Test Preparation Guide. Keep up with us by following/liking our Facebook page!

Check out the Police Communications Operator page on Anne Arundel County's website.