Principal Process Manager (Culture, Event, & Engagement Lead)

Principal Process Manager (Culture, Event, & Engagement Lead) We are seeking a highly motivated and engaging Principal Process Manager to serve as the Culture Lead for our Boston office that has roughly 500 employees. This pivotal role is responsible for shaping and championing the office's identity and community engagement, ensuring a vibrant and inclusive environment for all associates. The ideal candidate possesses a unique blend of strategic thinking and hands-on execution skills, excited by the opportunity to build a cohesive and energized site culture.

As the Culture Lead, you will be the driving force behind the Boston office's engagement strategy. This includes designing, planning, and executing a thoughtful portfolio of events, volunteer opportunities, and other community-building activities. The role is fast-paced, with expectations of 8-10 engagements per month.

Success in this role requires exceptional organizational and logistical capabilities, as well as a strong attention to detail to ensure seamless execution of all initiatives. Furthermore, this person must be an adept communicator, comfortable presenting to and collaborating with executive leaders, such as the Site Lead, as well as engaging internal and external speakers. You will be responsible for keeping the site informed and excited about upcoming activities through channels like newsletters and Slack.

General Responsibilities Develop and Manage Site Engagement Strategy : Create and maintain a thoughtful, comprehensive engagement strategy for the Boston office, encompassing social events, professional development, and volunteer opportunities. Event Design and Execution : Independently design, plan, and execute a diverse calendar of site events and activities, managing all logistics, vendor coordination, and budget control. Executive Communication and Collaboration : Work closely with the Site Lead and other volunteers, providing updates, soliciting input, and ensuring cultural initiatives align with leadership vision.

Internal and External Speaker Engagement : Identify, book, and coordinate internal and external speakers for office events, managing all associated logistics and presentations. Office Communication : Manage communication channels (e.g., newsletters, Slack) to inform associates about upcoming events, document past successes, and encourage broad participation across the site. Stakeholder Engagement : Build relationships with associates across all levels of the office, actively encouraging participation and gathering feedback to continuously improve the site's cultural offerings.

Process Excellence : Apply Principal Process Manager skills to optimize and continuously improve the planning and execution lifecycle for all cultural programs. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 3 years of Process or Risk Management experience At least 1 year of Continual Improvement experience Preferred Qualifications: Bachelor’s Degree 3+ years of Event Planning experience 4+ years of Process Management experience 1+ years of Project Management experience At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Cambridge, MA: $108,900 - $124,300 for Principal Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com .

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities.

Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).