Lead Solution Engineer | B2C Commerce Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role We are looking for a collaborative and visionary Lead Solution Engineer to join our Sydney team. In this role, you will be a trusted advisor to the world’s most admired retail brands, helping them connect to their customers in a whole new way. You will partner with our customers to reach new heights together—improving customer adoption and growth, helping them achieve business value faster, and enabling them to work more effectively than ever before.

When you join our Sales team, you will be part of the group bringing the first generative AI for CRM with Einstein GPT to life. We take an inclusive approach to attracting talent and strive to provide the royal treatment for everyone as we continue to build a great organization. Responsibilities Identify and engage with leading retail brands to understand their unique goals and design B2C Commerce solutions that make their shopping experiences seamless and inclusive.

Create and deliver inspiring demonstrations that showcase the power of headless commerce, mobile-first design, and integrated payments to diverse audiences. Successfully partner with business leaders to understand their needs and design the right technical strategy to help them grow. Act as a mentor and technical beacon for the broader commerce community at Salesforce, helping your teammates flourish through knowledge sharing and support.

Required Qualifications Five or more years of experience in digital commerce or technical consulting, with a focus on building meaningful relationships and solving complex problems. Deep understanding of the B2C digital commerce landscape, including experience with platforms like Salesforce B2C Commerce Cloud or similar ecosystems Ability to translate technical architectures into clear, value-driven stories that resonate with both creative marketing teams and technical developers. Experience working in a team-oriented environment where collaboration and diverse perspectives are essential to achieving a shared goal.

Preferred Qualifications Experience building business cases and service requirements that align technology with long-term brand values. Prior success in mentoring others or leading projects in a way that encourages team growth and learning. Familiarity with modern web architectures, such as JavaScript frameworks or headless commerce patterns.

Ability to adapt to changing priorities while managing high-impact projects with empathy and focus. What Our Employees Say: Salesforce consistently ranks as one of the best places to work because we genuinely invest in our people. You'll join a company where your technical expertise is valued, your voice is heard, and your career growth is supported.

Our collaborative culture means you'll work alongside passionate, talented colleagues who are committed to customer success and making a positive impact. Ready to help transform commerce in ANZ while being part of a company that invests in your growth, wellbeing, and success? Let's talk!

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Please see our Reconciliation Action Plan for more information" Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process.

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