Deal Operations Manager, Renewals

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.

The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm.

We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.

In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team At Workday, we are expanding the Deal Management Team in the Japan region!

We are looking for a Deal Manager who will focus on several sales motions across APJ: clients subscriptions renewals, add-ons, and customer growth. This is an opportunity to be part of a vibrant Deal Management Team that spans across APJ. We are a diverse group of talented individuals working together to support our rapidly growing customer base to support our booming APAC & Japan market.

About the Role The focus of this role will be to support Workday's Sales organization across APJ from a deal strategy and operational standpoint! Your scope will be focusing on all existing clients who are renewing or adding new solutions to their existing Workday subscription, or growing substantially in size. Specifically, you will be in charge of structuring deals from a pricing, operational, contractual standpoints to find the best solution for both our Client and Workday.

You will be part of the success of every deal by ensuring the right deal structure, negotiation strategy, and operations are in place. Success in the role requires a combined team approach and ability to collaborate and influence laterally, operational excellence and attention to detail, ability to play with numbers, and be able to explain complex issues in a concise manner to align all stakeholders. You will be supported and coached by our experts, and a broader team of Deal Managers located across the region.

We expect you to be ready to learn, adapt to constant change, explore, take risk, build meaningful relationships with stakeholders and be strong enough to push things forward and get things done! About You Basic Qualifications: 4 + years total experience with experience in an operation / deal desk / sales role / renewal management / contracts role. Direct field sales support role or client facing experience.

Fluent in Japanese, business level English Other Qualifications: SaaS experience. Ready to learn and get things done! There is a lot to do and a lot in place to put to suppo rt our fast growth.

You have to be curious, self-driven, able to make decisions and be creative to solution complex business problems. Adaptable to constant change and ready to always take the plunge with new information. Ability to navigate numbers and model prices, read contracts, pay attention to details, and communicate efficiently across Teams and cultures Comfortable engaging, understanding, and influencing with cross-functional teams, legal, finance, products, technical.

Ability to navigate the unknown and find solutions by yourself, in a logic and rational way. An understanding of general SaaS selling motions, pricing, licensing models a definite plus. Preferred Applications: Salesforce, Excel, AI tools, Conga Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com .

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