Program/Project Management Senior Director

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

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Salesforce's Critical Incident Center (CIC) is building an innovative security function to protect our valued customers via comprehensive incident response and actionable, proactive engagement. As Senior Director of the Strategic Security Engagement (SSE) function, you will closely partner with the Salesforce CISO organization and lead a global security engagement effort for CIC that’s responsible for proactively partnering with Salesforce’s valued customers to strengthen their security posture, prevent security incidents, and build trusted CISO-level relationships. This leader will establish and scale a dedicated security engagement capability within the CIC that ensures enterprise customers can securely leverage Salesforce technologies.

The role focuses on proactive security health, reactive incident management and communications, and executive-level security readiness across the Salesforce customer base. In addition to the collaboration with the Salesforce CISO organization, the CIC Senior Director will partner closely with the Technology & Product division, Sales, and the Customer Success and Cloud Success teams to help drive security feature adoption, improve customer security maturity, and reduce security-related escalations that impact customer trust and revenue.This role requires a strategic security leader with strong operational discipline, deep enterprise security expertise, and the ability to engage directly with customer CISOs and executive stakeholders. This is a high-visibility, high-impact role, which reports directly to the Senior Vice President of the CIC, and will help coordinate the cross-functional efforts within Salesforce to help drive effective security engagements that lead to increased customer trust and success.

What You'll Do Build and lead a new, dedicated CIC security function that complements ongoing, cross-functional security initiatives and improves customer engagement Work closely with the Salesforce CISO organization to partner on security incident responses and proactive customer engagements Establish and scale the Strategic Security Engagement function as a proactive security advisory capability within CIC Lead initiatives that strengthen Salesforce’s position as a trusted security partner for enterprise customers, working in conjunction with key cross-functional stakeholders Develop a security readiness framework to help customers adopt Salesforce products and best practices across all phases of the customer lifecycle (onboarding, adoption and post go-live). Provide actionable insights to product and engineering teams on security features, customer risks, and adoption barriers, leveraging Cloud Success product feedback motion. Drive increased adoption of Salesforce security capabilities, including encryption, monitoring, and governance features Partner with Sales and Customer Success teams to position security capabilities effectively during customer engagements Serve as the central point of coordination for customer security engagement across the Technology & Product division (including CISO), Sales, and the Customer Success and Cloud Success teams Develop security playbooks, enablement materials, and training programs that target the Customer Success and Sales organizations Establish measurable outcomes related to customer security experience and adoption, incident prevention and retros, as well as attrition avoidance, reporting monthly KPIs to CIC leadership Develop repeatable engagement frameworks, playbooks, and metrics that scale globally What We're Looking For 10+ years of experience in enterprise security, with a strong background in security architecture, governance, risk, and compliance, with deep knowledge of relevant regulatory frameworks (GDPR, NIS2, DORA, CCPA, HIPAA) and data protection standards Demonstrated experience engaging at the CISO/CIO level, building trusted advisor relationships with enterprise security leaders Experience with Salesforce security capabilities preferred — Shield, Platform Encryption, Event Monitoring, Security Center, and/or Data Cloud Proven track record building and scaling customer-facing security programs in a SaaS or cloud environment Strong cross-functional leadership skills and executive presence, with the ability to influence across technical, business, and executive stakeholders Experience driving security feature adoption and translating complex technical security requirements into business outcomes Passion for AI and emerging technologies, with a commitment to champion AI-enabled tools and automation that enhance security analysis and customer insights Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.

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It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.