(CAN) Customer Service Manager

Walmart

🔍 Observed

Slave Lake, AB First seen 2 hours, 10 minutes ago Last seen 2 hours, 10 minutes ago Workday

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Job Description

AI Summary

• Coordinates front-end operations at Walmart Canada to deliver exceptional customer service, manage staff scheduling and breaks, and ensure compliance with company standards and safety procedures • Handles customer and associate concerns, provides guidance, oversees transactions (purchases, returns, exchanges), and maintains cash register accuracy through daily audits and opening/closing procedures • Trains associates on systems, company procedures, safety protocols, and promotes company-sponsored programs including credit card services, protection plans, and discount initiatives • Requires minimum age of 16 with no other formal qualifications listed; starting hourly rate is $17.45 CAD • Located in Slave Lake, Alberta; role offers opportunity to develop retail and customer service skills with potential for career growth in the retail industry

Position Summary... Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty.

This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you! What you'll do...

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft. 2.

Handles customer and Associate concerns and provide guidance as required. 3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.

4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety. 5.

Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines. 6. Ensures all EAS systems are functioning to standard, i.e.

Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs. 7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.

8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs. The minimum rate of pay for this position starts from $17.45.

‎ Le taux horaire minimum pour ce poste débute à 17.45. ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position.

If none are listed, there are no minimum qualifications. Age - 16 or older Preferred Qualifications... Outlined below are the optional preferred qualifications for this position.

If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location… 1500 Main St, Slave Lake, AB T0G 2A4, Canada Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ㅤ Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .

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Job Information

Company:
Walmart
Location:
Slave Lake, AB
Job Type:
Part-Time
Experience Level:
Entry
Source:
Workday
Status:
Active

Activity Score

69 /100

Likely Active (69)

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