Data Analytics Lead

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We're looking for a seasoned Data Analytics Lead to join our Renewals Data & Insights team. This is a high-impact, stakeholder-facing role for a self-driven professional who can operate independently, owning the full lifecycle of analytics solutions from requirements to delivery. You'll be a trusted partner to business teams, driving adoption, capturing feedback, and keeping things running smoothly without needing close oversight.

Responsibilities * Dashboard Development: Design, develop, and maintain production-grade Tableau dashboards and visualizations; translate business requirements into scalable, performant, and user-friendly solutions; optimize data sources, extracts, and live connections for reliability and speed * Data Architecture: Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance * Trusted Advisor: Serve as the primary point of contact for all visualization-related needs; build strong, trust-based relationships with business partners to deeply understand their data goals; conduct office hours, training sessions, and onboarding for new users * Adoption: Proactively engage stakeholders to drive dashboard adoption and self-service analytics across the organization * Feedback and Enhancements: Own the end-to-end feedback loop - capture, prioritize, and implement stakeholder-driven enhancements in a structured and timely manner * Operational Support: Provide responsive support, including assistance with time-sensitive escalations and high-priority requests; monitor dashboard health and proactively resolve issues before they impact stakeholders * Documentation: Maintain clear, up-to-date documentation for dashboards, data sources, and support processes * Strategic Partner: Act as a thought partner to senior business stakeholders - go beyond execution to proactively identify analytical opportunities and surface insights * Technical Leadership: Set quality standards for dashboard development and guide junior team members on best practices Desired Skills & Experience * 7+ years of experience in renewals/sales analytics, business intelligence, or a related field. * Strong proficiency in Tableau Desktop, Tableau Cloud, and Tableau Prep; ability to write complex calculated fields, LOD expressions, table calculations; experience optimizing workbook performance - load times, extract strategies, and efficient viz design * Solid SQL skills including window functions, CTEs, and query optimization; ability to independently structure analytical approaches for complex, ambiguous business problems; hands-on experience with Snowflake or equivalent enterprise data warehouse * Experience with data governance principles and implementing row level security (RLS) in Tableau to ensure appropriate data access across stakeholder groups * Proven track record of stakeholder-facing work, comfortable leading conversations, gathering requirements, and managing expectations across seniority levels * Strong communication and interpersonal skills - able to make data accessible to both technical and non-technical audiences * Demonstrated ability to influence without authority - able to drive alignment across cross-functional teams and senior stakeholders * Familiarity with Salesforce CRM, CRM Analytics is a plus * Experience working in Agile/Scrum environments Education * Bachelor’s degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.

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