Senior Manager, Competitive Intelligence & Benchmarking

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Agentic Workforce Strategy & Innovation team sits at the intersection of two of the most consequential shifts in enterprise business: the rise of AI agents and the reimagination of how work gets done. We are looking for a Senior Manager of Competitive Intelligence who functions as the enterprise "radar" for the agentic era. You define what "world-class" looks like by benchmarking our human-AI ratios and workforce velocity against the most disruptive players in the market.

This is a role for a strategic synthesizer who can take a mountain of external signals and turn them into a clear roadmap for internal innovation. What You'll Deliver Market Foresight & Intelligence Signals Establish and own a repository of competitor AI-augmentation strategies, as well as associated insights such as spans of control, org sizes, org designs, talent profiles and people, that identifies 3-5 high-leverage "innovation signals" per quarter for our Work Lab. Synthesize vast amounts of external data (earnings calls, whitepapers, labor reports) into a clear leadership narrative on how the competitive landscape is shifting.

Identify emerging agentic technologies and map their potential ROI before they are added to our internal Innovation Roadmap. External Ratio Benchmarking Develop and maintain a proprietary database of industry-specific "Human-to-Agent" ratios to validate our "North Star" organizational health metrics. Provide the executive team with the "So What" of competitor workforce moves—quantifying how their shifts in labor strategy affect our own competitive advantage.

Prototype-to-Product Pipeline Collaborate with the Delivery function to ensure market benchmarks are translated into actionable redesign targets for our Business Units. Your Toolkit: Skills That Will Drive Impact Strategic Synthesis & Acumen You can ingest a mountain of information and find the three things that actually matter. You write and present with exceptional clarity.

You understand how large enterprises work: you can look at a competitor’s budget shift or job posting trends and deduce their long-term workforce strategy. I nnovation Methodology You have a genuine fluency in the "Future of Work" landscape—not just talking points, but a real perspective on how AI adoption is reshaping specific industries. You are comfortable with rapid prototyping and hypothesis-based testing; you know how to design an experiment to prove (or disprove) a market trend.

Partnership & Influence You know how to work with (and through) high-performing teams without undermining their ownership. You build trust by being a consistent source of objective, data-backed truth in an era of AI hype. How We Expect You to Use AI Model the behavior you're building toward.

You are expected to be a daily, active user of AI tools—leveraging agents and assistants to manage your own workload and synthesize market signals. Market Intelligence Agents. You will build and oversee a fleet of web-scraping and monitoring tools that track competitor job boards, patent filings, and news in real-time.

LLM-Driven Sentiment Analysis. Use AI to analyze thousands of pages of competitor transcripts and industry reports to detect subtle shifts in their workforce strategies faster than any human analyst could. Synthetic Benchmarking.

Use generative models to simulate "competitor responses" to our own workforce moves, allowing us to stay two steps ahead and reframe hard competitive challenges through an AI-first lens. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best .

Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all.

And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually.

In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.