Credit and Collections Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Credit and Collections Analyst, you will manage a complex enterprise portfolio to ensure timely collections, monitor AR aging, and ensure policy compliance. Serving as a vital cross-functional bridge, you will collaborate with Sales, Operations, and other internal teams to resolve high-level billing disputes, negotiate payment plans for distressed accounts, and participate in process improvement initiatives. The ideal candidate brings professional-level Spanish fluency and the ability to thrive in a fast-paced environment.

Responsibilities: Portfolio Oversight: Manage a complex enterprise portfolio, monitoring AR aging in accordance with Invoice Life Cycle Guidelines. Strategic Judgment: Exercise due diligence and business judgment to evaluate a customer’s ability or Cross-Functional Collaboration: Partner with internal teams to drive process improvements, facilitate contract/invoice adjustments, and resolve account issues. Risk Mitigation: Identify accounts with financial distress and negotiate strategic payment plans.

Continuous Improvement: Participate in ongoing policy development programs and courses. Required Skills: Experience: 3+ years of professional collections experience with a proven track record in a management or leadership role. Education: Degree or equivalent relevant experience required.

Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Language: Professional-level fluency in Spanish is required. Communication: Excellent verbal and written communication skills with the ability to manage diverse customer and internal stakeholder interactions.

Adaptability: Ability to excel in a high-growth, fast-paced environment while maintaining high accuracy and meeting strict deadlines. Problem Solving: Demonstrated ability to collaborate on complex account resolutions, process improvements, and contract adjustments. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.

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It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

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For Ontario-based roles, the base salary hiring range for this position is CAD 59,200 to CAD 81,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. This posting is to fill a vacancy on our team, unless otherwise noted.