Product Manager - Sales & Customer Success

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The DET Sales team is looking for a tenured, driven, Product Manager to work on critical Sales Enhancements and Salesforce platform modernizations programs. As a member of the team, you will specialize in driving the transformational initiatives that accelerate the success of Sales through automation and digital engagement to achieve strategic goals. You will act as the liaison with our partners and the development team, guiding the product development process, defining the product vision, and running the product backlog.

You will be responsible for improving the value of the product and ensuring that the team delivers features that meet customer needs and expectations. We are seeking a highly skilled Senior Product Manager with 5+ years of progressive, demonstrable experience to own the end-to-end product strategy and execution for our Sales CS programs. In this role, you will serve as the strategic product owner and business arbiter for the development lifecycle, transforming the product vision into quantifiable, high-impact delivery increments.

As Customer Zero, you’ll define the product strategy, roadmap, and execution plan for scalable, secure, and high-impact AI-powered agent experiences across our internal Sales and Customer Success teams. Your work will directly enhance Sales Account Executive productivity, automate complex sales workflows, and transform how we use Salesforce’s platform to drive pipeline and reduce customer attrition. You will work cross functionally with sales, revenue and platform teams focussed on AI and Agent capabilities, while fostering a culture of excellence, innovation, and cross-cloud collaboration.

Key Responsibilities in Agile Execution: User Story & Backlog Management Strategic Backlog Investment: Own, maintain, and prioritize the product backlog based on functional gap analysis (as-is vs. to-be) , strategic goals, business feedback, and prioritization frameworks like RICE (Reach, Impact, Confidence, and Estimation) , ensuring it is always transparent, visible, and understood. You own the team vision and are ultimately responsible for the execution of work.

User Story Crafting: Lead the translation of high-level business requirements into detailed, INVEST-compliant user stories and epics. Functional Specifications: Author functional design specification documents to bridge the gap between business needs and technical implementation. Customer Advocacy: Act as the unwavering voice of the customer during feature grooming and sprint planning, ensuring the engineering team clearly understands and delivers on business expectations.

AI Evangelism & Innovation : Champion AI maturity across teams and actively thread AI into as many Jobs-to-be-Done (JTBD) as possible, both for personal work and the work of others. Be a thought leader in scaling autonomous agents and influencing broader product and platform direction. Cross-functional Collaboration : Drive alignment with internal, business, and customer stakeholders across sales, engineering, and platform teams to deliver business outcomes.

Scrum Team Delivery Sprint Participation: Actively lead or participate in all Scrum events, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Decision Authority: Act as the final arbiter for requirements questions and priority trade-offs during the sprint to maintain team velocity. PI Planning: Take a leadership role in Quarterly Program Increment (PI) Planning, proactively managing and resolving cross-technical and cross-functional dependencies to optimize customer value.

Extreme Ownership & Quality Assurance: Showcase extreme ownership by ensuring all deliverables meet high quality standards, overseeing E2E (End-to-End) and UAT (User Acceptance Testing) efforts, and diligently addressing user bugs, issues, and incidents according to impact analysis. Strategic Stakeholder Alignment Vision & Executive Alignment: Routinely present and drive alignment on the complex product strategy and executive-level roadmap with both the development team and executive partners. Continuous Feedback Loops: Establish a continuous feedback loop with users, capturing and analyzing stakeholder feedback and insights to continuously iterate on product enhancements and innovations.

Accountability & KPI Development: Develop measurable, actionable, and insightful KPIs that hold yourself and the business accountable Quarter-over-Quarter (QoQ). Empathetic Communication: Create human-connected, culturally relevant, and empathetic communications and product demos that deeply engage the audience. Prototype & MVP: Define the building of prototypes and Minimum Viable Products (MVPs) to test hypotheses and measure success early.

Required Qualifications: 6+ years of progressive experience as a Product Owner or Product Manager within an Agile environment, with a track record of driving strategic impact and publishing proven practices. Expert-level understanding of Agile principles and the Scrum framework. Hands-on expertise with the Salesforce platform, specifically Sales Cloud, Slack, Data Cloud, and Agentforce .

Preferred Qualifications: Salesforce Admin Certification A related technical degree Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process.

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