Manager, Project Management | Agent Communications Platforms

Manager, Project Management | Agent Communications Platforms Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

As a Manager Project Manager at Capital One, you will drive strategy and execute on high-priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company.

You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. This role will be a critical leader in pursuing an aggressive, high-visibility project focused on standing up customer-facing agentic servicing for the bank, leveraging the latest in Generative AI (GenAI) technology. The Manager Project Manager will be integral in the successful delivery of our cutting-edge GenAI initiatives.

Specific responsibilities will include: Leading GenAI Implementation: Directly managing the end-to-end project lifecycle for the implementation of customer-facing agentic servicing solutions utilizing Generative AI. Strategy & Roadmap: Collaborating with technology, product, and business partners to define and execute the strategic roadmap for GenAI-powered service agents within the bank. Risk Mitigation: Identifying and proactively managing project risks unique to GenAI deployment, including model governance, ethical AI concerns, and customer experience impacts.

Cross-Functional Alignment: Ensuring seamless integration between the GenAI platform development, the Customer Agentic strategy, and overall customer service operations. General Responsibilities Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports. Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements.

Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time. Leveraging problem solving and influencing skills to ensure project plans deliver on intent. Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.

Building relationships and collaborating with key stakeholders to ensure delivery of commitments. Exhibit outstanding influencing skills to effectively drive project/program efforts. Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic, complex environment.

Display a passion for coaching and developing a team of associates through their leadership style. Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes. Basic Qualifications: At least 7 Years of Project Management experience At least 1 Year of People Management experience Preferred Qualifications: 8+ years of Project Management experience 3+ years of People Management experience PMP, Lean, Agile or Six Sigma certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project Management Richmond, VA: $138,100 - $157,700 for Manager, Project Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com .

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities.

Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).