Product Owner - Sales & Customer Success

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The DET Sales team is looking for an experienced, savvy, Product Owner to work on critical Sales Enhancements and Salesforce platform modernizations programs. As a member of the team, you will specialize in driving the transformational initiatives that accelerate the success of Sales through automation and digital engagement to achieve strategic goals. You will act as the liaison with our partners and the development team, guiding the product development process, defining the product vision, and running the product backlog.

You will be responsible for improving the value of the product and ensuring that the team delivers features that meet customer needs and expectations. We are seeking a highly skilled Product Owner with 3-5 years of experience to lead the agile execution for our Sales CS programs. In this role, you will be the primary driver of the development lifecycle, transforming the product vision into actionable delivery increments.

You will act as the "voice of the customer" within the Scrum team, ensuring that every sprint delivers high-value features that align with strategic business goals. As Customer Zero, you’ll define the product strategy, roadmap, and execution plan for scalable, secure, and high-impact AI-powered agent experiences across our internal Sales and Customer Success teams. Your work will directly enhance Sales Account Executive productivity, automate complex sales workflows, and transform how we use Salesforce’s platform to drive pipeline and reduce customer attrition.

You will work cross functionally with sales, revenue and platform teams focussed on AI and Agent capabilities, while fostering a culture of excellence, innovation, and cross-cloud collaboration. Key Responsibilities in Agile Execution: User Story & Backlog Management Granular Backlog Refinement: Own, maintain, and prioritize the product backlog, ensuring it is always transparent, visible, and understood. User Story Crafting: Lead the translation of high-level business requirements into detailed, INVEST-compliant user stories and epics.

Acceptance Criteria: Define clear, testable acceptance criteria for every story to ensure the development team has a "Definition of Ready" before execution. Functional Specifications: Assist in author functional design specification documents to bridge the gap between business needs and technical implementation. AI Evangelism & Innovation : Champion AI maturity across teams.

Be a thought leader in scaling autonomous agents and influencing broader product and platform direction. Cross-functional Collaboration : Drive alignment with internal stakeholders across sales, engineering, and platform teams to deliver business outcomes. Scrum Team Delivery Sprint Participation: Actively lead or participate in all Scrum events, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.

Decision Authority: Act as the final arbiter for requirements questions and priority trade-offs during the sprint to maintain team velocity. Validation & UAT: Review and "accept" completed stories, ensuring the delivered increments meet the predefined quality standards and business objectives. Strategic Stakeholder Alignment Vision Communication: Communicate the product strategy and roadmap to both the development team and business partners.

Feedback Loops: Capture and analyze stakeholder feedback to continuously optimize the product based on key performance indicators (KPIs). Prototype & MVP: Oversee the building of prototypes and Minimum Viable Products (MVPs) to test hypotheses and measure success early. Required Qualifications: 3-5 years of proven experience as a Product Owner or Product Manager within an Agile environment or similar consulting experience.

Expert-level understanding of Agile principles and the Scrum framework. Hands-on expertise with the Salesforce platform, specifically Sales Cloud, Slack, Data Cloud, and Agentforce . Preferred Qualifications: Salesforce Admin & Sales Cloud Certifications A related technical degree Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.

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Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.